Right-click on the taskbar, and then select Task Manager.
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Dec 28, 2022 04:02:06 PM GMT
Getting error 131 when trying to update the Creative Cloud desktop app? Try the steps given below.
Why am I getting error 131 in the Creative Cloud desktop app?
If you encounter error 131, you might receive any one of the following error messages in the Creative Cloud desktop app:
- Unable to sync. Install sync components and try again. Error Code 131
- Encountered issues in updating Creative Cloud. Error Code 131
- Creative Cloud update failed. Sorry, we couldn't update the app. Error Code 131
Error code 131 indicates that you need to close certain Creative Cloud background processes (Adobe Content Synchronizer*, CCLibrary, Creative Cloud Content Manager, and Node) before you can update the Creative Cloud desktop app.
(*Adobe Content Synchronizer was previously called CoreSync.)
How do I fix error 131?
To fix error 131, simply force quit the following Creative Cloud background processes:
- Creative Cloud Content Manager
- CCLibrary
- Adobe Content Synchronizer
- Node
To learn how to quit these background processes, follow the steps for your operating system.
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In the Finder, select Go > Utilities.
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Double-click the Activity Monitor application.
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Enter Creative Cloud Content Manager in the search box in the upper right.
Close Creative Cloud Content Manager -
Double-click Creative Cloud Content Manager from the list, and select Quit.
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Select Force Quit.
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Repeat steps 3 to 5 for Adobe Content Synchronizer, CCLibrary, and Node.
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Try to update the Creative Cloud desktop app again.
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