Find your serial number and fix invalid or revoked serial numbers

Find your serial number to activate, reinstall, or upgrade your product.

If a Creative Cloud app asks for your serial number

Creative Cloud apps don't require serial numbers. Troubleshoot when Creative Cloud apps ask for a serial number.

If you purchased from Adobe.com or registered your product

Sign in to your Adobe account

  In Registered products, note the serial number for your app.

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If you purchased a Student or Teacher Edition

If you purchased Adobe Student & Teacher edition product, you may have received a serial number or a redemption code. See Serial numbers, redemption codes, and product codes | Student & Teacher editions

If you purchased from a store or online retailer

If you purchased from a store, you may have received a redemption code. You use the redemption code to obtain your serial number. 

What do you have?

 

How to find your code or serial number?

Email from a store or online retailer


Some stores send you a redemption code or serial number via email:

Product box


You might have a serial number or a redemption code depending on your product and where you purchased it.

Redemption Code (use this to obtain the serial number)

Find your redemption code on an insert card inside the box. The redemption code is a 24-digit alphanumeric code. For detailed instructions, see Redemption code help.

Serial Number

Find your serial number on the disc sleeve or on the product box. The serial number is a 24-digit numeric code.

Note: For Elements products, the serial number is on the Windows DVD sleeve.

Prepaid card


The prepaid card contains a code you use to obtain your serial number and download your product. You'll find this code beneath the scratch-off foil on the back of the card.

For detailed instructions, see Redemption code help.

As a volume license 

                    

You can find your serial number on the Adobe Licensing Website.

Once you find your serial number, register your product.

If you have an invalid or revoked serial number

We block serial numbers that we did not issue, or that are fraudulent. Learn more about an invalid or revoked serial number

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