Follow the instructions in this document if you don't hear sound from speakers connected to your computer when you play clips in Adobe Premiere Elements 7.

Before you begin

This document has two troubleshooting sections. Which section you use depends on whether sound is missing from all clips or only from some clips.

Note: If you don't know whether sound is missing from all clips or only some clips, then you can perform a test by creating color bars with a 1-kHz tone:

  1. Create a project.
  2. In the Tasks panel, click Edit, and then click Project.
  3. In the Project view, click the New Item icon and choose Bars And Tone.
  4. Play the project. If you do not hear the tone, then go to Sound is missing from all clips. If you do hear the tone, then go to Sound is missing from some clips.

Sound is missing from all clips

  1. Do one of the following:
    • If the Control Panel is in Classic View, then double-click Sounds And Audio Devices.
    • If the Control Panel is in Category View, then click Sounds, Speech, And Audio Devices. Next, click Sounds And Audio Devices.
  2. In the Sounds And Audio Devices Properties window, click the Audio tab.
  3. Choose the device that you want to use from the menu in the Sound Playback section.
  4. Click Apply.
  5. Click Volume in the Sound Playback section. A new window, which can be titled Volume Control or Play Control, opens.
  6. If the Mute All option is selected, then deselect it.
  7. Move the leftmost volume slider until you hear sound.
  8. Close the Volume Control or Play Control window.
  9. Click OK to close the Sound And Audio Devices Properties window.

On Windows Vista:

  1. Choose Start > Control Panel.
  2. Do one of the following:
    • If the Control Panel is in Classic View, then double-click Sound.
    • If the Control Panel is in Control Panel Home view, then click Hardware And Sound. Next, click Manage Audio Devices.
  3. In the Sound window, click the Playback tab.
  4. Select the device that you want to use, then click Set Default. (If only one device is listed, then proceed to Step 5.)
  5. Click Properties.
  6. In the Properties window, click the Levels tab.
  7. Look at the speaker icon to the right of the Volume Control slider. If a small red slashed circle appears beside the speaker icon, then the volume is muted. To restore the volume, click the speaker icon.
  8. Move the Volume Control slider until you hear sound.
  9. Click OK to close the Properties window.
  10. Click OK to close the Sound window.

2. Adjust the audio hardware driver settings in Adobe Premiere Elements.

  1. Open an Adobe Premiere Elements project that contains audio clips, video clips with audio, or a Bars And Tone clip.
  2. Choose Edit > Preferences > Audio Hardware.
  3. Look at the options in the Default Device menu. These options are the audio drivers that Adobe Premiere Elements can use to output sound, and there are two basic kinds:
    • Any ASIO (Audio Stream Input/Output) drivers that are installed on your system.
    • Adobe Premiere Elements Windows Sound (a DirectSound driver that you can use if no ASIO driver is installed).



      Choose an ASIO driver if one is listed; otherwise, choose Adobe Premiere Elements Windows Sound.
  4. Do one of the following:
    • If you chose an ASIO driver in Step 3, then skip to Step 7.
    • If you chose Adobe Premiere Elements Windows Sound in Step 3, then click ASIO Settings. The DirectSound Full Duplex Setup window opens. Proceed to Step 5.
  5. Look at the list of devices in the DirectSound Output Ports section of the DirectSound Full Duplex Setup window. To enable or disable an output device, click the box to the left of the device. An X in the box indicates that the device is enabled. Enable the device that you prefer, and then disable any other devices in the list. (For best results, enable the device that you chose as the system default playback device in Task 1.)
  6. Click OK to close the DirectSound Full Duplex Setup window.
  7. Click OK to close the Preferences window.
  8. Play a clip. If you still do not hear sound, then choose Edit > Preferences > Audio Hardware, go back to Step 3, and choose a different driver from the Default Device menu.

3. Update the driver for your sound card, or install an ASIO driver.

If you have completed all the tasks above and you still do not hear sound, then the driver for your computer's sound card could be outdated. Many sound card manufacturers frequently update their software drivers. Contact the manufacturer of your sound card or the manufacturer of your computer for an updated driver, or download one from the manufacturer's website. When you have updated the driver, repeat the steps in this section.

If no ASIO driver is installed and one is available for your sound card, then download and install the ASIO driver.

Sound is missing from some clips

If sound is missing only from certain clips or only from clips in a certain project, then do the following tasks in order:

1. Check for muted or low track volume.

Use the Audio Mixer to determine if an audio track is muted or has low volume, and to increase the volume if necessary.

To open the Audio Mixer, choose Window > Audio Mixer.

2. Check for muted, low-volume, or disabled clips.

Verify that individual clips' volume is not muted or very low. For instructions, see Adjust volume in the Timeline in the Adobe Premiere Elements 7 Help.

Also verify that individual clips are not disabled. For instructions, see "Enable and disable clips in the Adobe Premiere Elements 7 Help.

3. Check for clips with incompatible codecs.

If you completed all of the steps above and you still don't hear sound, then the problematic clips could've been encoded with an incompatible codec.

See Troubleshoot problems with AVI, MOV, MPEG, VOB, and other kinds of video files (Adobe Premiere Elements 7) (kb407935) for instructions on troubleshooting codecs.

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