On November 16, Team Projects pre-release or Beta project data, over 40 days old, was deleted. Team Projects that were not edited or modified in a client application (Premiere Pro or After Effects) after Oct 7, 2017, may no longer contain sequences, Team Projects history, or other project information. There is no impact on projects created with Team Projects 1.0. Team Projects stores a copy of your project on your computer, in most cases, you should be able to restore lost production data and resynchronize to Team Projects.
Why was my data deleted?
How do I know if my data has been impacted?
How do I recover my deleted files?
If multiple Creative Cloud (CC) users were logged into the same OS account, the recovery tool recovers all Team Projects, and also removes the Creative Cloud (CC) user ID information. If different OS users were using on a single machine, the recovery tool must be run for each OS account.
It will take some time for this Team Project to fully synchronize with the Team Project Service. Once synchronized, you can share the changes, and invite collaborators.
The recovered Team Project contains only the last-saved state of the project on the local computer, and only for the user who was logged in at the time. It does not recover previously shared Team Project history or any other unshared changes made by other collaborators. The current user owns the recovered Team Project. Re-invite all collaborators who worked on the project.
When I restore a deleted file from my local computer, does all the data and permissions remain intact?
I do not have access to my company’s servers, how do I follow the recovery steps?
I use Team Projects as a student and access it via a shared laboratory computer. How do I recover the files?
It depends on how your lab computers are set up.
- If the lab computers only save local data for a period, contact the lab administrator and attempt to follow the process provided above.
- If you have an external storage device where you store all of your lab files on, follow steps 1-6 mentioned above to restore the files.
- If your lab automatically deletes files from the computer, and this was the only local copy of your data, unfortunately the data is lost.