Adobe Connect loads a blank window instead of meeting room

Issue

When you launch an Adobe Connect Meeting, a small blank window may appear:

181785243_error

 

Reason

This can occur if the application for desktop is partially downloaded or becomes corrupted. When a meeting room is launched, the following error may appear in the application logs, if enabled:

"Player WinInet error returned from HttpSendRequest = 12057"

 

Solution

Completely clear your web browsers cache and attempt to re-install the application.

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