Fix cloud document errors in the Creative Cloud desktop app

Having issues while managing and working on cloud documents in the Creative Cloud desktop app? Learn how to fix them.

Sync conflict

What's causing this issue?

A sync conflict points to sync issues for your cloud documents when they are being accessed on multiple devices simultaneously. You usually see an orange warning icon next to your cloud document when this happens.

Sync conflict for cloud documents in the Creative Cloud desktop app

How do I fix this issue?

Do either of the following:

Select the    icon in the right rail to open the cloud document in its app. Then save a copy of the cloud document.

Open the file in the respective app

Select the refresh button in the lower-right corner of the Creative Cloud desktop app.

Refresh the Creative Cloud desktop app

No Internet connection

What's causing this issue?

Your computer is either not connected to a network, or the connection is intermittent. This usually results in cloud documents falling back into offline mode. You see a message in your Creative Cloud desktop app saying that you are offline.

You are offline

How do I fix this issue?

Make sure that you are connected to the Internet and try accessing the app again.

Full cloud storage

What's causing this issue?

Your Creative Cloud storage is full.

Cloud storage is full

How do I fix this issue?

 Deleting files from the Your Files location inside the Creative Cloud desktop app only moves them into your Deleted folder. You must permanently delete them (from the Deleted location) to free up storage space. To view all your deleted assets, open the Creative Cloud website.

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