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Batalkan percubaan atau langganan Adobe

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Creative Cloud

Creative Cloud

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  • Creative Cloud User Guide
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  • Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution
    1. Creative Cloud User Guide
      1. Common questions | Creative Cloud
      2. Creative Cloud system requirements
      3. Creative Cloud file sync | Known issues
      1. Download Creative Cloud apps
      2. Open Creative Cloud apps
      3. Start workspace
      4. Update Creative Cloud apps
      5. Change the language of your Creative Cloud apps
      6. Uninstall the Creative Cloud desktop app
      7. Uninstall or remove Creative Cloud apps
      8. Fix errors installing Adobe apps
      9. How and when to use the CC Cleaner tool
      10. Apps available for download
    4. Manage your account
      1. Convert a Creative Cloud trial to a paid membership
      2. Reset your Adobe password
      3. Change your Adobe plan
      4. Update credit card and billing address
      5. View, download, or email your Adobe invoice
      6. Fix a failed or missed payment
      7. Cancel Adobe trial or subscription
      8. Find support for free and discontinued products
      9. Sign in to your Adobe account
      10. Sign in to your company or school account
      11. Understand Creative Cloud subscription terms and refund policies
      1. Using Adobe Stock in Creative Cloud apps
      2. Using Adobe Fonts in Creative Cloud apps
      3. Upload your fonts to Creative Cloud
      4. Creative Cloud Market is no longer available
      1. What are cloud documents
      2. Cloud documents FAQ
      3. Create or convert files to cloud documents
      4. Set up cloud documents to use offline
      5. Revert to an earlier version of a cloud document
      6. Share your work for commenting
      7. Why can't I see my cloud documents offline?
      8. Creative Cloud Libraries
      9. Collaborate on Creative Cloud Libraries and folders
      10. Collaboration FAQ
      11. Sync your files using cloud storage
      12. Find how much cloud storage you have
      13. Set sync options
      14. Discontinuation of Creative Cloud Synced files
      15. Download Synced files and content
      1. Project overview
      2. Create Projects
      3. Share Projects
      4. Create new folders and libraries
      5. Move folders and libraries
      1. Create groups in libraries
      2. Delete groups in libraries
      3. Delete elements in libraries
      4. Move elements in libraries
      1. Common questions | Mobile apps
      2. Adobe Creative Cloud for mobile
      1. Enterprise Learn and Support
      2. Teams Learn and Support
      3. Quick start guide for team members
      1. Adobe Content Authenticity (Beta)
      2. Inspect tool on Adobe Content Authenticity (Beta)
      3. Adobe Content Authenticity Chrome browser extension
      4. Content Credentials Generative AI training and usage preference
      5. Connect accounts for creative attribution

    Jika anda membeli daripada Adobe, ketahui cara membatalkan pelan atau percubaan percuma anda. Jika anda membeli di tempat lain, hubungi terus kedai.

    Nota:

    Anda juga boleh menukar pelan anda kepada pelan yang lebih sesuai dengan keperluan anda. 

    Cara membatalkan percubaan atau langganan anda

    Jika anda membeli terus daripada Adobe

    Ambil langkah-langkah ini untuk membatalkan percubaan atau langganan individu anda daripada akaun Adobe anda.

    Lebih suka menonton tutorial video?

    Anda boleh mengikuti tutorial video kami untuk mendapatkan panduan langkah demi langkah.

    1. Daftar masuk di https://account.adobe.com/plans.

    2. Pilih Urus pelan untuk pelan yang ingin anda batalkan.

      Halaman Pelan di bawah Pelan dan pembayaran menunjukkan semua pelan aktif pada akaun Adobe anda, butiran pengebilan dan pembayaran serta pilihan untuk mengurus pelan dan mengedit sejarah pengebilan.

    3. Pilih Batalkan pelan anda.

      Tetingkap Urus Pelan menunjukkan pilihan untuk menukar pelan anda dan membatalkan pelan anda.

      Tak nampak Batalkan pelan anda?

      Pilihan tidak tersedia jika kami sedang memproses pembayaran anda atau jika ada masalah dengan pembayaran. Cuba lagi dalam masa 24 jam.

    4. Semak butiran pelan anda dan kemudian pilih Teruskan membatalkan.

    5. Nyatakan sebab pembatalan, dan kemudian pilih Teruskan.

    6. Semak butiran pembatalan dan kemudian pilih Sahkan pembatalan.

    Nota:

    Semak e-mel anda untuk pengesahan daripada Adobe. Anda juga boleh menyemak halaman akaun anda untuk mengesahkan bahawa anda telah berjaya membatalkan pelan anda.

    Jika anda telah membeli daripada pembekal pihak ketiga

    Jika anda telah membeli langganan anda melalui pembekal pihak ketiga (seperti Apple, Google atau Microsoft), akaun anda diuruskan oleh mereka dan syarat langganan serta pembatalan khusus mereka diguna pakai. Rujuk dokumentasi mereka untuk mengurus akaun anda.

    Batalkan pelan pasukan

    Jika anda telah membeli langganan Creative Cloud untuk pasukan secara langsung daripada Adobe, anda boleh membatalkannya melalui Admin Console. Walau bagaimanapun, jika anda membelinya daripada penjual semula, anda perlu menghubungi penjual semula untuk membatalkan langganan tersebut.

    Yuran pembatalan dan bayaran balik

    Bayaran balik bergantung pada masa anda membatalkan dan jenis langganan yang anda beli. Untuk kebanyakan pelan, anda mendapat bayaran balik penuh jika anda membatalkan dalam masa 14 hari dari pembelian awal anda. Ketahui sama ada anda mendapat bayaran balik apabila anda membatalkan langganan.

    Apakah yang berlaku apabila saya membatalkan langganan Creative Cloud saya?

    Selepas anda membatalkan langganan Creative Cloud anda, anda tidak lagi boleh mengakses aplikasi Creative Cloud anda, mahupun kebanyakan perkhidmatan yang disertakan dalam langganan Creative Cloud berbayar anda.

    Video: Cara membatalkan percubaan atau langganan Adobe anda

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