Troubleshooting & help
Download & install
How do I download and install Experience Design?
You can download Experience Design from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download and install Creative Cloud apps.
Why won't Experience Design install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Experience Design?
How do I retrieve my Adobe ID or password?
Can I install Experience Design on another computer?
You can install Experience Design and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to cancel different types of Creative Cloud memberships and understand the Adobe subscription terms.
On which operating systems is Experience Design supported?
Experience Design is supported on macOS 10.10 or later, and Windows 10 Anniversary version 1607 (build 10.0.14393) or later.
Currently, XD for Windows includes core design and prototyping features, and will be updated every month with additional features. Eventually, the core feature set across both Windows and Mac versions of Adobe XD will be consistent, with each version being optimized for performance and stability. For more information, see Adobe Experience Design CC (Beta) on Windows.
Why do I get an error message when I try to use the Share Online feature?
How do I import external assets into Experience Design?
Why didn't my files import?
File imports into Experience Design usually fail for one of four reasons:
- Unsupported file format
- SVG files with unsupported properties
- Very large SVG files
- Very large images
Get step-by-step instructions for resolving import issues for each scenario.
Why didn't my files export?
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