This article applies to Adobe Connect versions that supports Adobe Connect add-in. Starting Nov 2017, Adobe introduced the new Adobe Connect application for desktop that replaces the old Adobe Connect add-in for Adobe Connect version 9.x and later. If you are on Adobe Connect version 8 or earlier, you can continue to use Adobe Connect add-in.

As Adobe released Adobe Connect 9.3, we began to more accurately track Concurrent Learner licensing usage (that is, licensing of the Adobe Connect Training Module), with reporting available in the “Reports” section of Adobe Connect Central to provide specific usage metrics. With increased accuracy of concurrency measurement introduced in version 9.3, you may reach your concurrency limits more quickly due to this change. Here is an FAQ around this update:

What is a Concurrent Learner license?
Adobe Connect offers the ability to manage training courses and curricula, and track results across courses and individuals when delivered in on-demand or virtual classroom formats. To enable these capabilities, customers need the Adobe Connect Training Module, which is licensed via “Concurrent Learner” licensing.

How do Concurrent Learner licenses work?
With Concurrent Learner licensing, usage is limited based on the total number of individual learners that access training (virtual classrooms or on-demand courses) on a concurrent basis.
For example, an organization buys 100 Concurrent Learner licenses, and at 10:00am on Tuesday has 50 people accessing an on-demand course, 10 people accessing another on-demand course, and a virtual classroom running with 25 total attendees. At that time, there would be a total of 85 licenses in use. They could have up to another 15 users join a virtual classroom or access on-demand courses at the same time before reaching their license quota limit of 100.

When specifically is a Concurrent Learner license in use?

A Concurrent Learner license is in use when:

  • A user opens up content that is designated as a “course” in Adobe Connect. A Concurrent Learner license is in use for an individual from the time they open a course until they close it. Closing the course releases the license for that individual.
  • A user enters a virtual classroom.  A Concurrent Learner license is in use for an individual from the time they enter a virtual classroom, until the time they exit the classroom or the host closes the virtual classroom. Exiting the classroom (either by exiting or ending the meeting from within the room, or closing the browser tab that runs the virtual classroom) releases the license for that individual.

Note: If the classroom is running within the Adobe Connect Add-In, closing the Add-In on its own doesn’t release the license, and the browser tab that launched the Add-In must also be closed.  A recommended tip is to instruct all users to click “Exit Meeting” when leaving, or have the host click “End Meeting” to release all user licenses in the room at once.

(To learn more about courses and virtual classrooms, click here.)

What changed in the 9.3 release?

Prior to Adobe Connect 9.3, Concurrent Learner licensing was not tracking concurrency accurately in certain cases, and enabled more concurrency on the system than licensed.  With Adobe Connect 9.3, we corrected this issue, to ensure that concurrency is tracked accurately.

Is there a limit to how many users can manage training programs?

If an organization licenses one or more Concurrent Learner licenses, its users have access to the “Training” tab in Adobe Connect Central, from which they can manage courses and curricula, enroll learners, and run training reports.  To do that, a user must be assigned the role of “Training Manager”.  An unlimited number of Training Managers can exist on an account.  Managing training (creating a course, curriculum, or VC, or viewing reporting) does not count against the concurrent learner quota.  Viewing a course, or hosting/attending a virtual classroom does count against the concurrent learner quota, as described in this FAQ.

Does this impact usage of my meeting licenses?

It does not impact Adobe Connect meetings, but it does impact virtual classrooms.  A virtual classroom is a specific type of meeting that is set up in the “Training” tab of Adobe Connect Central. A virtual classroom requires both the Adobe Connect Meeting Module (often sold on a per host or concurrent user basis, enabling users to run live meetings), as well as the Training Module (sold on a Concurrent Learner basis).  If both of these licenses exist on an account, an option to create a virtual classroom appears in the “Training” tab.  As noted above, entry into a virtual classroom is limited by 1) the available concurrency based on Concurrent Learner licensing, and 2) the maximum meeting capacity of the meeting license in use – whichever is lower at the time.

Again, for any standard meetings, this does not apply.  To learn more about virtual classrooms, click here.

How can I measure and report on my license utilization and peak concurrency levels to ensure that I have enough licenses?

To ensure full visibility into your organization’s usage metrics of Concurrent Learner licensing, new reports are available to track this with Adobe Connect 9.3. The reports allow the Account Administrators to view information related to usage and license utilization, across the following for a given duration:

  • Peak concurrent learners using the account in the given period
  • The numbers of users denied, during a given duration, due to hitting the concurrent learner quota limit

These two reports can be seen at a granularity of days, weeks, or months. The reports can also be downloaded as CSV files. 

An image of the reporting interface is below: