Welcome to Adobe Drive CC. This document contains late-breaking product information, updates, and troubleshooting tips not covered in the Adobe Drive documentation (see http://helpx.adobe.com/drive.html).
Adobe Drive is a product that enables seamless integration of a digital asset management system with Adobe Creative Cloud™ and Creative Suite® 6 desktop applications. A connected server appears on your computer as a mounted hard drive or mapped network drive. Once connected, you can access server files in several ways. You can use Windows Explorer or Mac OS Finder, as well as Open, Import, Export, Place, Check In, Save, or Save As dialog boxes in Adobe Photoshop®, Adobe Bridge, Adobe Illustrator®, Adobe InDesign®, and Adobe InCopy®.
Adobe Drive CC includes two predefined connectors:
Adobe Drive can be extended to support access to 3rd party asset management systems. Asset management vendors can provide a custom connector for Adobe Drive to enable use of assets stored in their repository. Once customized by a Digital Asset Management (DAM) vendor, Adobe Drive represents the contents of the remote DAM system as a network drive on the user's file system and enables the use of "light-up" user functions inside integrated Adobe desktop applications, such as viewing version history or adding a check-in comment when saving a file. These features are present only when Adobe Drive (along with a DAM vendor's custom connector) is installed on the user's machine. Check with your asset management vendor to verify availability of an Adobe Drive CC connector for their system.
This release introduces key fixes, updates, and improvements, including the following:
If you were previously using Adobe Drive 4, these updates and improvements (along with key bug fixes) were introduced in the 4.2 release:
(Note that Adobe Drive CC is version 5, and is identified here and in the UI as "Adobe Drive 5".)
Adobe Drive 5 is used together with Creative Cloud and Creative Suite 6 desktop applications (Photoshop, InDesign, InCopy, Illustrator, and Adobe Bridge). You cannot install Adobe Drive 5 unless you have already installed one of the desktop applications.
See system requirements: http://www.adobe.com/products/creativecloud.html
IMPORTANT: If you have previously installed Adobe Drive 4.x, you must uninstall it before installing Adobe Drive 5. This is because Adobe Drive 5 is installed, by default, in the same location as the previous release: Adobe/Adobe Drive 4/.
To uninstall the previous version:
To install your software, download Adobe Drive from:
In MAC OS:
These problems are known to occur in this release. For the latest updates on known issues, go to http://helpx.adobe.com/drive.html
Adobe Customer Service provides assistance with product information, sales, registration, and other non-technical issues. To find out how to contact Adobe Customer Service, please visit adobe.com for your region or country and click Contact.
If you require technical assistance for your product, including information on complimentary and fee-based support plans and troubleshooting resources, more information is available at http://www.adobe.com/go/support/. Outside of North America, go to http://www.adobe.com/go/intlsupport/, click the question “Need a different country or region?”, choose a country or region, then click GO. Alternatively, you can click Change beside the country name at the top of the screen to select a different country or region.
Free troubleshooting resources include Adobe's support knowledgebase, Adobe user-to-user forums, Adobe Support Advisor and more. We continually make additional tools and information available online in order to provide you with flexible options for resolving issues as fast as possible.
If you are a developer and require support for the Adobe Drive SDK, more information is available about a Developer Support Incident Bundle here: