Troubleshooting Data Elements can be tricky as there could be multiple causes. This step by step guide is a helpful reference when troubleshooting data elements that are not populating. Data elements can be used in most of the UI fields in DTM.
Creating Data Elements
To create a data element, navigate to Rules > Data Element > Create New. Once the data element has been added, the following syntax can be used in a rule or tool to call the data element.
%dataElementName%
In the following example, %page_name% is a custom script data element that is being added to a page load rule.
For more information on creating data elements, the documentation is available here.
Testing Data Elements
Before adding a data element to a rule, test that the expected value returns on the page. To test the data element is working, do the following:
Troubleshooting Data Elements
If the data element has a value when tested, but doesn't fire with the rule one of the following could be a problem:
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