User and license information issues | Creative Cloud 2022 and later

Learn how to resolve issues that your app encounters when storing or retrieving user or license information in Keychain or Credential Manager.

The Creative Cloud desktop app, Adobe Creative Cloud 2019, and later apps store user and license information in the macOS Keychain and Windows Credential Manager.

Restart Credential Manager or lock and unlock Keychain Access

Remove Adobe Intermediate CA and Adobe Content certificates

Remove Adobe User and Adobe App certificates

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