Close all your Adobe apps and make sure you're connected to the Internet.
Is your Adobe app (such as Photoshop, Acrobat, or Illustrator) taking too long to install? Try the steps below if the installation seems to be stuck or frozen.
Getting an error when installing or updating your Adobe app? Find solutions to common download, install, or update errors.
The Creative Cloud desktop app manages the installation of your apps such as Photoshop, Acrobat, and Illustrator. If the installation seems stuck or frozen, repairing the Creative Cloud desktop app usually fixes the issue.
Note: If you are installing your app on a Windows machine for the first time, the installation might take longer than expected.
If you still can't install your app, try using the uninstaller again to fully uninstall the Creative Cloud desktop app.
If the installation is still stuck, try our advanced troubleshooting steps.