Troubleshoot

Plugin installation issues

• Plugin installation errors using ExManCmd or UPIA

• Cannot find plugins on Adobe Exchange

• Plugin installation errors in apps

Library and file management issues

• Unable to find the Trusted Root certificates

• Unable to find uploaded files

• Unable to access the library panel

• Unable to add fonts on Mac

• Error notification when installing font files

• Unable to upload fonts

• Broken links in Creative Cloud libraries

• Unable to access cloud documents on multiple devices

Launch issues

• Creative Cloud desktop app stuck on launch screen

• Cari log pelancaran aplikasi

• App desktop Creative Cloud mengalami kerosakan selepas sistem dimulakan semula

• Aplikasi Creative Cloud dibuka dalam mod percubaan

• Tidak dapat log masuk disebabkan ralat pelayan tidak diketahui

• Skrin putih kosong muncul semasa membuka aplikasi Creative Cloud

• Aplikasi tidak dapat dilancarkan disebabkan ralat langganan

• Aplikasi tidak dapat dilancarkan kerana fail DLL hilang

• Aplikasi tidak dapat dilancarkan disebabkan ralat konfigurasi

Known and fixed issues

• Can’t access Creative Cloud services

• Beta apps aren't visible in Creative Cloud desktop app

• Known and fixed issues in Creative Cloud on desktop

• Installed Adobe apps unexpectedly prompt to reinstall

Install and update issues

• Update failed due to network connectivity issues

• Resolve Creative Cloud update errors

• Auto-update is disabled or not available

• Ralat 86 menyebabkan kegagalan kemas kini

• Ralat 2 atau 50 menyebabkan kegagalan kemas kini

• Ralat 131 menyebabkan kegagalan kemas kini

• Ralat 1002 menyebabkan kegagalan kemas kini

• Dynamic Link Manager menyebabkan kegagalan kemas kini aplikasi

• Update Manager menunjukkan pemberitahuan kemas kini berulang

• Tidak dapat mencari kemas kini dalam App desktop Creative Cloud

Diagnostics and repair tools

• Download and run the Log Collector tool

• Download and run the Creative Cloud Cleaner tool

• Log Collector tool overview

• Limited Access Repair tool overview

• Download and run the Limited Access Repair tool

• Prepare to run the Creative Cloud Cleaner tool

• Jalankan alat Diagnostik Creative Cloud

App setting issues

• Unable to sign in to Creative Cloud

• Unable to receive notifications on Creative Cloud desktop app

• Aplikasi yang telah dinyahpasang kelihatan seperti terkini

• Panel Aplikasi tiada keluaran baharu

• Pasang aplikasi yang tidak lagi dibangunkan

• Download error in Apps tab of Creative Cloud desktop app

• Tab Discover hilang atau dinyahdayakan dalam App desktop Creative Cloud

• Creative Cloud Market is no longer available

• App desktop Creative Cloud dibuka dalam bahasa yang berbeza

• Creative Cloud desktop app displays black screen at sign-in

• Tab Aplikasi tidak menunjukkan aplikasi Creative Cloud yang dipasang

App integration issues

• Error notification when uploading files

• Error notification when accessing libraries

Isu ranap

• App desktop Creative Cloud mengalami kerosakan semasa pelancaran

• Aplikasi Creative Cloud gagal semasa pelancaran

Isu proses latar belakang

• Penyegerak Kandungan menunjukkan penggunaan CPU yang tinggi pada Windows

• Gambaran Keseluruhan Penyegerak Kandungan

• Perkhidmatan Teras Creative Cloud menunjukkan amaran keselamatan pada Windows

• Ketahui sama ada anda menggunakan Adobe Content Synchronizer tulen

• File sync issues