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As a user in a Named User Licensing education lab, you may encounter the error: Unable to verify subscription/Trial error after updating your Adobe XD application to version 50 or above. You will need to create and install a new Shared Device Licensing package from the Admin Console to resolve this issue. This is applicable on both Windows and macOS.
Shared Device License is a licensing method targeted at educational institutions where software is assigned to a device instead of an individual. Anyone who logs on to the device will have access to Adobe's products and services. This method of licensing is ideal for desktop computer labs and classrooms.
For more details, see Licensing overview.
To learn how to create packages for Shared Device Licensing, follow the instructions:
Log in to the Admin Console and navigate to Packages > Packages. The history of all packages created by all admins in your organization is displayed.
If you have not created any packages as yet, you are presented with the following screen to help you get started.
Click Create a Package.
Select Shared Device Licensing from the given licensing options that are displayed on your screen, and click Next.
On the Entitlements screen, choose the required entitlement and click Next.
On the Configure screen, select the required options and then click Next.
A package made for one operating system and architecture type, cannot be deployed on another.
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How to... |
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License-only package: Create this package if the client machines already have Creative Cloud apps installed. Later, you can simply license the installed apps. |
On the Choose Apps screen, select Next without selecting any application. |
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Package containing apps and licenses: Create a package containing apps and license. |
On the Choose Apps screen, selectdesired applications from Available Applications. Then select Next. |
Expand your choice of package for details:
If you are creating a license-only package, select Next on the Choose Apps screen. Then, select Next on the Choose plugins and the Management options screen, and skip to the Finalize screen (step 9).
License-only packages don't require plugins and management options.
Optionally, you can filter down the list of Available Applications to choose from.
Latest versions: Display the latest version of all available applications.
Long-term supported versions: Display Adobe's long-term supported versions.
Beta apps: Display available beta apps. Learn more.
Older versions: Display a list of previous versions of the apps. View versions that don't receive security or feature updates.
App Add-ons: Certain Adobe apps come with Add-ons. So, when you add an app that includes one or more Add-ons, you have the option to include the add-ons in the package you're creating. By default, Add-ons are not included in the package.
After you're done with your selections, click Next.
If you add a product that has dependent products, the dependent products are added automatically. For example, if you add Photoshop, the dependent products Camera Raw and Adobe Preview are added automatically.
(Not currently available for Windows ARM devices) On the Choose Plugins screen, search and select plug-ins to include in the package, and click Next.
You can select the Show Compatible Plugins Only check box to display the plug-ins that are compatible with the apps in the package. This filter doesn't appear if you only have the Creative Cloud desktop app in your package.
To view the list of selected plug-ins, click Selected Plugins.
The plug-ins that you include in the package do not necessarily need the supporting application to be part of the same package. You can include plug-ins and extensions for apps that are previously installed on your users' computers. Also, if a computer does not have the targeted application for a plug-in, the plug-in is not installed on the computer.
On the Options screen, select or enable the required options and then click Next.
Starting December 11, 2023, new users and organizations will not be entitled to Creative Cloud Synced files. Starting February 1, 2024, Creative Cloud Synced files will be discontinued for personal accounts that existed before December 11, 2023 (learn more here). Starting October 1, 2024, Creative Cloud Synced files will be discontinued for business accounts associated with organizations that existed before December 11, 2023 (learn more here).
Creative Cloud Desktop Options:
Certain Creative Cloud desktop apps require you to keep file syncing enabled.
If you disable file syncing:
Management Options:
On the Finalize screen, specify the following:
Package name: Enter the name of the package.
Create flat package: If you have chosen a macOS platform, you have the option to create flat packages. This option is selected by default. For more details, see Creating flat packages.
Review the included applications and configuration for this package before building the package.
Click Create package.
You are returned to the package list when the package creation process begins.
If the package is built successfully, you are prompted to download the package.
Also, the Download link is available in the Actions column of the corresponding package row. So you can download the package later.
A package is available in the Admin Console for up to three days. To check the time remaining to download a package, click 
to the right of the package name.
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Caution |
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If the package that you've created, contains one or more apps that have been rolled back owing to a bug or issue which needs to be fixed, this package displays as Revoked. You will be unable to download this package. Also, if you have previously downloaded a package that contains a revoked app, you should not deploy it. You should create and deploy a new package with a non-revoked version of the app. 
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The downloaded package file is a .zip file format. If you double-click to unzip the package file, you may encounter the following, Unable to expand error on macOS 10.14 and prior versions. This is because the macOS Archive Utility does not support the unzipping of large files that are zipped using the Zip64 mode. 
To unzip the file, open the terminal in the folder where you've downloaded the file and run the unzip command: unzip <file name>.zip |
If you are creating macOS packages, the Adobe Package Downloader is downloaded to your computer. Open and run to complete download of package. For further details, see here.
The package that you download, contains a Packageinfo.txt file. This file has the information such as the following about that package:
The PackageInfo.txt file is for informational purposes only.
After you create the shared device license package, set up the devices in your lab with the license.
Choose from the following methods to deploy the package:
Adobe regularly ships updates and new release to its Creative Cloud apps. This way, your students, and staff can access the latest features of apps that you deployed to the shared devices in your labs and classrooms. To get the latest Creative Cloud updates, choose one of the following methods:
While you create and deploy packages to client machines, you might also require to remove previously installed products and licenses. For example, if your organization migrated from Shared Device Licensing to Named User Licensing, uninstall all the products and licenses previously installed on the machine. Also, there's often the case when client machines may contain multiple versions of apps. Or, may be using conflicting licenses. Client machines, may be consuming extra licenses, which are not returned to the deployment pool.
In all these scenarios, we recommend that you use one of these procedures to uninstall the products and / or licenses on the client machines:
