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Kemas kini maklumat pembayaran

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Creative Cloud

Creative Cloud

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  • Creative Cloud User Guide
    1. Common questions | Creative Cloud
    2. Creative Cloud system requirements
    3. Creative Cloud file sync | Known issues
    1. Download Creative Cloud apps
    2. Open Creative Cloud apps
    3. Start workspace
    4. Update Creative Cloud apps
    5. Change the language of your Creative Cloud apps
    6. Uninstall the Creative Cloud desktop app
    7. Uninstall or remove Creative Cloud apps
    8. Fix errors installing Adobe apps
    9. How and when to use the CC Cleaner tool
    10. Apps available for download
  • Manage your account
    1. Convert a Creative Cloud trial to a paid membership
    2. Reset your Adobe password
    3. Change your Adobe plan
    4. Update credit card and billing address
    5. View, download, or email your Adobe invoice
    6. Fix a failed or missed payment
    7. Cancel Adobe trial or subscription
    8. Find support for free and discontinued products
    9. Sign in to your Adobe account
    10. Sign in to your company or school account
    11. Understand Creative Cloud subscription terms and refund policies
    1. Using Adobe Stock in Creative Cloud apps
    2. Using Adobe Fonts in Creative Cloud apps
    3. Upload your fonts to Creative Cloud
    4. Creative Cloud Market is no longer available
    1. What are cloud documents
    2. Cloud documents FAQ
    3. Create or convert files to cloud documents
    4. Set up cloud documents to use offline
    5. Revert to an earlier version of a cloud document
    6. Share your work for commenting
    7. Why can't I see my cloud documents offline?
    8. Creative Cloud Libraries
    9. Collaborate on Creative Cloud Libraries and folders
    10. Collaboration FAQ
    11. Sync your files using cloud storage
    12. Find how much cloud storage you have
    13. Set sync options
    14. Discontinuation of Creative Cloud Synced files
    15. Download Synced files and content
    1. Project overview
    2. Create Projects
    3. Share Projects
    4. Create new folders and libraries
    5. Move folders and libraries
    1. Create groups in libraries
    2. Delete groups in libraries
    3. Delete elements in libraries
    4. Move elements in libraries
    1. Common questions | Mobile apps
    2. Adobe Creative Cloud for mobile
    1. Enterprise Learn and Support
    2. Teams Learn and Support
    3. Quick start guide for team members
    1. Adobe Content Authenticity (Beta)
    2. Inspect tool on Adobe Content Authenticity (Beta)
    3. Adobe Content Authenticity Chrome browser extension
    4. Content Credentials Generative AI training and usage preference
    5. Connect accounts for creative attribution
    1. Creative Cloud User Guide
      1. Common questions | Creative Cloud
      2. Creative Cloud system requirements
      3. Creative Cloud file sync | Known issues
      1. Download Creative Cloud apps
      2. Open Creative Cloud apps
      3. Start workspace
      4. Update Creative Cloud apps
      5. Change the language of your Creative Cloud apps
      6. Uninstall the Creative Cloud desktop app
      7. Uninstall or remove Creative Cloud apps
      8. Fix errors installing Adobe apps
      9. How and when to use the CC Cleaner tool
      10. Apps available for download
    4. Manage your account
      1. Convert a Creative Cloud trial to a paid membership
      2. Reset your Adobe password
      3. Change your Adobe plan
      4. Update credit card and billing address
      5. View, download, or email your Adobe invoice
      6. Fix a failed or missed payment
      7. Cancel Adobe trial or subscription
      8. Find support for free and discontinued products
      9. Sign in to your Adobe account
      10. Sign in to your company or school account
      11. Understand Creative Cloud subscription terms and refund policies
      1. Using Adobe Stock in Creative Cloud apps
      2. Using Adobe Fonts in Creative Cloud apps
      3. Upload your fonts to Creative Cloud
      4. Creative Cloud Market is no longer available
      1. What are cloud documents
      2. Cloud documents FAQ
      3. Create or convert files to cloud documents
      4. Set up cloud documents to use offline
      5. Revert to an earlier version of a cloud document
      6. Share your work for commenting
      7. Why can't I see my cloud documents offline?
      8. Creative Cloud Libraries
      9. Collaborate on Creative Cloud Libraries and folders
      10. Collaboration FAQ
      11. Sync your files using cloud storage
      12. Find how much cloud storage you have
      13. Set sync options
      14. Discontinuation of Creative Cloud Synced files
      15. Download Synced files and content
      1. Project overview
      2. Create Projects
      3. Share Projects
      4. Create new folders and libraries
      5. Move folders and libraries
      1. Create groups in libraries
      2. Delete groups in libraries
      3. Delete elements in libraries
      4. Move elements in libraries
      1. Common questions | Mobile apps
      2. Adobe Creative Cloud for mobile
      1. Enterprise Learn and Support
      2. Teams Learn and Support
      3. Quick start guide for team members
      1. Adobe Content Authenticity (Beta)
      2. Inspect tool on Adobe Content Authenticity (Beta)
      3. Adobe Content Authenticity Chrome browser extension
      4. Content Credentials Generative AI training and usage preference
      5. Connect accounts for creative attribution

    Pastikan kaedah pembayaran anda dikemas kini. Ketahui cara untuk mengemas kini nombor kad kredit atau debit anda dan tarikh tamat serta betulkan sebarang ralat kad.

    Nota:

    Adakah anda mempunyai rancangan Pasukan? Ketahui cara untuk mengemas kini butiran kad kredit, alamat pengebilan atau nombor pengenalan cukai pada akaun anda.

    Cara untuk mengemas kini maklumat pembayaran anda

    1. Log masuk di https://account.adobe.com/plans.

    2. Pilih Edit pengebilan dan pembayaran.

      Edit butiran pengebilan dan pembayaran

        Sebaliknya diminta untuk melawat Google Play Store atau Apple App Store?

    3. Pilih sama ada Tambah baharu atau Edit.

      Edit butiran pengebilan dan pembayaran

    4. Masukkan butiran kad anda, dan kemudian pilih Simpan.

      Edit kaedah pembayaran

    Nota:

    Sebarang kemas kini pada butiran pembayaran anda digunakan secara automatik pada semua invois sedia ada dan baharu.

    Video: Kemas kini maklumat kad kredit dan alamat pengebilan

    Jika diminta dalam langkah 2 untuk melawat Google Play Store atau Apple App Store

    Soalan lazim

    Mengapa saya tidak boleh mengemas kini maklumat kad kredit saya?

    Jika anda tidak boleh mengemas kini maklumat anda, pastikan anda tidak mengemas kininya pada tarikh pengebilan. Selain itu, pembayaran yang belum selesai selama 30 hari atau lebih boleh menyebabkan penggantungan akaun. Dalam kes sedemikian, hubungi kami untuk mengaktifkan semula akaun anda dan mengemas kini maklumat pengebilan anda.

    Bolehkah saya menggunakan kad kredit atau debit yang sama untuk berbilang pelan?

    Jika anda menggunakan kad kredit atau debit yang sama untuk berbilang pelan dalam akaun anda, butiran bayaran anda akan dikemas kini merentas semua pelan. (Di kawasan tertentu, kad debit mungkin mengenakan bayaran daripada bank anda.)

    Kaedah pembayaran utama saya gagal. Apakah yang perlu saya lakukan?

    Jika kaedah pembayaran utama anda gagal atau jika amaun penuh gagal dicaj, Adobe boleh mengenakan sebarang kaedah pembayaran lain dalam akaun anda untuk jumlah pembayaran yang terhutang, termasuk amaun pembayaran separa atau tambahan.

    Mengapa kad kredit saya ditolak, dan mengapa saya diminta untuk memberikan yang lain?

    Kad kredit anda mungkin telah ditolak atas pelbagai sebab, seperti butiran kad yang salah, dana tidak mencukupi atau sekatan yang ditetapkan oleh bank anda. Sila berikan kad kredit lain untuk meneruskan pembelian anda. 

    Bagaimanakah saya dicaj untuk langganan saya?

    Anda hanya akan dicaj untuk langganan anda selepas tempoh percubaan percuma anda tamat, dengan syarat anda tidak membatalkannya semasa tempoh percubaan. Sebarang permintaan kebenaran yang ditunjukkan adalah untuk tujuan pengesahan kad dan diterbalikkan, jadi ia tidak menyebabkan caj.

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