When a program crashes (the process has stopped working or disappears), the crash logs stores relevant information that can help in troubleshooting the issue. Having a copy ready for technical support can lead to a quicker resolution.

Follow the steps below to find crash logs:

Windows 7

1. Click the Start button and type event in the Search programs and files field.

2. Select Event Viewer

event_log_01

3. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column

FileDownloadHandler

4. Copy the text on the General tab.
5. Open Notepad, paste the text, and then save the log as Crashlog.txt Or you can take a snapshot of the entire     screen and save as a .jpg file.

a. Steps to take a screen shot:

i. To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error.
ii. Then go to Start > All Programs > Accessories > Paint.
iii. Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.
iv. Save the file as a .jpeg on Desktop

Windows 8

1. Click the Start button.

Search_in_Windows8-e1345643271226

2. Type “Event Viewer”.

3. Click or tap on “Settings” to limit search to this area, then click or tap on “View event logs”.

EventViewer-start

4. Navigate to Windows Logs > Application, and then find the latest event with “Error” in the Level column and “Application Error” in the Source column

FileDownloadHandler

5. Copy the text on the General tab.
6. Open Notepad, paste the text, and then save the log as crashlog.txt Or you can take a snapshot of the entire screen and save as a .jpg file.

a. Steps to take a screen shot:

i. To take a screen shot, press the "Prt Scr" key on your keyboard when you encounter this error.
ii. Then go to Start > Type Paint > Paint.
iii. Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.
iv. Save the file as a .jpeg on Desktop

Windows 10

  1. Type Event Viewer in the search box and Click the Event Viewer.

    start 10
  2. Navigate to Windows Logs > Application, and then find the
    latest event with “Error” in the Level column and “Application Error” in the
    Source column

    error
  3. Copy the text on the General tab.

  4. Open Notepad, paste the text, and then save the log as crashlog.txt Or you can take a snapshot of the entire screen and save as a .jpg file.

    a. Steps to take a screen shot:

                i. To take a screen shot, press the "Prt Scr" keyboard on your keyboard when you encounter this error.

                ii. Then go to Start > Type Paint > Paint.

                iii. Paste the screen captured there by pressing "Ctrl+V" or Alt+Edit+Paste.
                iv. Save the file as a .jpeg on Desktop

     

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