You get one of the following error messages when accessing the Creative Cloud Libraries:
- "Sorry, we couldn't connect to the server."
- "Unable to connect to server."
This issue occurs when there are some missing certificates in Trusted Root. Your browser needs to trust these certificates.
Open the following link in any web browser.
You might receive any of the following generic warnings: "Your connection is not private." or "The site is not secure." If this happens, proceed to the next step.
You might have to export the missing certificates before you install them and add them to Trusted CA root store.