Fix blank white screen after sign-in | Creative Cloud apps

Getting a blank white screen for your Creative Cloud app (such as Photoshop, Illustrator, and Lightroom) after sign-in? Learn how to fix this issue.

Creative Cloud showing blank white screen after sign-in

When you try to sign in to a Creative Cloud app (such as Illustrator, Photoshop, and Lightroom), a blank white screen appears after signing in. This issue usually occurs due to licensing-related issues.

Blank white screen appearing in Lightroom
Blank white screen appearing in Lightroom

How to fix this issue

Try the following solutions in the given order. Proceed to the next solution only if a previous one doesn't work.

Solution 1: Sign out of all active sessions

This issue can occur if you are logged in to your account from more than two devices. Follow the given steps to fix this issue.

Solution 2: Remove Adobe Intermediate CA and Adobe Content certificates

Adobe apps download Adobe issued certificates on your computer. These certificates are required for Adobe apps to run. If these certificates are invalid, you must remove Adobe certificates downloaded on your computer. Follow the steps described below to fix this issue. Remember that invalid certificates can cause your Creative Cloud apps to crash at launch.

Solution 3: Remove Adobe User and Adobe App certificates

Adobe apps download Adobe issued certificates on your computer. These certificates are required for Adobe apps to run. If these certificates are invalid, you must remove Adobe certificates downloaded on your computer. Follow the steps described below to fix this issue

Still having trouble?

If your Creative Cloud app still displays a blank white screen when opened, try the steps given in this article.

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