Learn what to do when a Creative Cloud app signs you out repeatedly.

Issue

When you launch a Creative Cloud app, occasionally, you may get repeated requests to sign in, thereby failing multiple attempts to launch your app.

This may be happening because the antivirus software installed on your computer has deleted some Adobe license files.

Resolution

To fix this issue, make sure that the following Adobe folders are whitelisted in the anti-virus configuration of your machine. Follow the appropriate instructions for your operating system.

Windows

Folder name Folder location
SLCache C:\Program Files (x86)\Common Files\Adobe\SLCache
SLStore C:\ProgramData\Adobe\SLStore
Adobe PCD Windows 32 bit: Program Files\Common Files\Adobe\Adobe PCD Windows 64 bit: Program Files (x86)\Common Files\Adobe\ Adobe PCD

macOS

Folder name Folder location
SLCache /Library/Application Support/Adobe/SLCache
SLStore /Library/Application Support/Adobe/SLStore
Adobe PCD /Library/Application Support/Adobe/Adobe PCD

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy