Issue

When you use the Adobe Support Advisor to determine the cause of a failed product download, the Download Module returns the error, "Missing file for [product]." 

Solution

Download the file identified by the Adobe Support Advisor Download Module as missing.

Download a missing file—trial

  1. Go to the Trial Downloads page.
  2. Click the Try link for the product you're trying to download and then click Download Now.
  3. Click the file to download to your computer:
  •  If the Adobe Support Advisor Download module identified the .7z file as the missing file, then click the File 1 of 2 link.
  • If the Adobe Support Advisor Download module identified the .exe file as the missing file, then click the File 2 of 2 link.
Download manager
Download manager
  1. Save the .7z or .exe file in the same location where you saved the first file you downloaded.  

Note: Use an unzipping utility to extract the files from the .7z or .exe download.

Download a missing file for a purchased product

  1. On the Your Downloads page in your account on the Adobe store, click Alternate Download Method.
  2. Click the file to download it to your computer:
  • If the Adobe Support Advisor Download module identified the .7z file as the missing file, then click the File 1 of 2 link.
  • If the Adobe Support Advisor Download module identified the .exe file as the missing file, then click the File 2 of 2 link.
Your downloads
 
  1. Save the .7z or .exe file in the same location where you saved the first file you downloaded.  
  2. Click the .exe file first to extract the files.

Additional information

This error indicates that you have only downloaded one of the two files needed for a successful download and installation of a Windows product. For example, if you're downloading Adobe Creative Suite Master Collection for Windows, you download MasterCollection_CS5_LS3.exe and MasterCollection_CS5_LS3.7z. If you only downloaded MasterCollection_CS5_LS3.exe, then the Adobe Support Advisor Download Module indicates that MasterCollection_CS5_LS3.7z is missing.

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