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Last updated on
Apr 27, 2021
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Also applies to Global or OS
Issue
When you use the Adobe Support Advisor to determine the cause of a failed product download, the Download Module returns the error, "Missing file for [product]."
Solution
Download the file identified by the Adobe Support Advisor Download Module as missing.
Download a missing file—trial
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Click the Try link for the product you're trying to download and then click Download Now.
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Click the file to download to your computer:
- If the Adobe Support Advisor Download module identified the .7z file as the missing file, then click the File 1 of 2 link.
- If the Adobe Support Advisor Download module identified the .exe file as the missing file, then click the File 2 of 2 link.
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Save the .7z or .exe file in the same location where you saved the first file you downloaded.
Note: Use an unzipping utility to extract the files from the .7z or .exe download.
Download a missing file for a purchased product
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On the Your Downloads page in your account on the Adobe store, click Alternate Download Method.
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Click the file to download it to your computer:
- If the Adobe Support Advisor Download module identified the .7z file as the missing file, then click the File 1 of 2 link.
- If the Adobe Support Advisor Download module identified the .exe file as the missing file, then click the File 2 of 2 link.
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Save the .7z or .exe file in the same location where you saved the first file you downloaded.
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Click the .exe file first to extract the files.
Additional information
This error indicates that you have only downloaded one of the two files needed for a successful download and installation of a Windows product. For example, if you're downloading Adobe Creative Suite Master Collection for Windows, you download MasterCollection_CS5_LS3.exe and MasterCollection_CS5_LS3.7z. If you only downloaded MasterCollection_CS5_LS3.exe, then the Adobe Support Advisor Download Module indicates that MasterCollection_CS5_LS3.7z is missing.
