Quickly locate your product’s serial number, so you can register or upgrade your product.

Note:

To resolve issues that occur as a result of invalid or revoked serial numbers, see Invalid or revoked serial numbers.

Creative Cloud app asks for a serial number

Creative Cloud apps do not require serial numbers. If you are asked to enter a serial number when you start a Creative Cloud app, it is an error. See Creative Cloud app asks for serial number for information to resolve the issue.

Why do you need a serial number?

Depending upon how you purchased your Adobe product, you may have received a serial number or a redemption code.

You need the serial number to register your product, update your product, upgrade to a Creative Cloud plan, or to qualify for certain types of service plans. Use the redemption code—sent in less secure situations—to redeem your product license and get your serial number.

Can’t find your serial number? Follow the steps below to find it.

Lost your serial number?

If you registered your app or downloaded it from Adobe.com, finding your serial number is simple. Adobe keeps track of it for you.

To see a list of your registered products and their serial numbers, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password. 

  2. In the navigation bar at the top of the Manage Account page, choose Plans & Products.

  3. In the Order History section, choose View your orders.

    view-your-orders
  4. In the Order History section, choose the desired order number. 

    order-history
  5. In the Order number screen, choose either View all downloads or Downloads and Serial Numbers

    order-details
  6. The serial number is displayed. 

    view-serial-number

    If your product is not listed in your account, contact us.

    If you have the product packaging or a redemption code from a reseller, check the following table to find your serial number.

    How did you purchase your product? Where’s your code or serial number?
    Prepaid card, product box, or from reseller See Prepaid card, product box, or from reseller.
    As a Student or Teacher Edition product See Serial numbers, redemption codes, and product codes | Student & Teacher editions.
    As a volume license  You can find your serial number on the Adobe Licensing Website.
    As part of Creative Suite 6 (CS6 products)

    No serial number is required to install or launch a Creative Suite 6 app. Instead, go to the Adobe accounts page and sign in with your Adobe ID and password.

    If you have a redemption code, go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, follow the onscreen instructions, and install your product.

    If you’re installing from disks, enter your Adobe ID when the installer prompts you. (If you began installing before you redeemed your code, cancel, redeem your code, and start again.)

    If you lost your serial number, or your product is not listed in your account, contact us.

    Via a Creative Cloud membership

    No serial number is required to install or launch an app purchased through a Creative Cloud plan. Instead, go to the Adobe accounts page and sign in with your Adobe ID and password. If your product is not listed, contact us

    If you have a redemption code, go to Redeem a redemption code. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions to activate your plan.

    For detailed instructions, see "Creative Cloud membership" in Redemption code help.

    ColdFusion Server, Flash Communication Server, or JRun See ColdFusion Server, Flash Communication Server, or JRun.

ColdFusion Server, Flash Communication Server, or JRun

Product
How do I find my serial number?

ColdFusion Server MX and ColdFusion Server 5.0

1. Go to the ColdFusion Administrator.
2. On the blue bar across the top of the screen, click Version Info to display the serial number. If no serial number appears, you have a trial version of the software.

ColdFusion Server 4.5

1. Find the CF Admin toolbar on the left. 
2. Under the Server section, click Version Info to display the serial number. 

ColdFusion Server 4.01 and earlier

1. Choose Start > Run. Type regedit and click OK.
2. Open the registration in HKEY_local_machineSoftwareAllaireColdFusionCurrentVersion.
3. Note the serial number on the right.

ColdFusion Studio 4.5 and earlier

1. Choose Help > About > Version Info.
2. Note the serial number in the lower left of the dialog box.

Flash Communication Server

1. Start the Administration Console and log in.
2. Click the License tab and note the serial number in the Server Licenses field.

JRun 4.0 and 3.0

1. Go to the JRun Management Control (JMC).
2. Click Serial Number.

JRun 2.3.3

1. Go to the JRun Administrator.
2. Click the Licenses tab. 

Invalid or revoked serial numbers

If you have received a message when trying to install Creative Suite 6, stating the serial number you are using has been revoked, or is invalid, it is because the serial number you are attempting to use has been blocked by Adobe. Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software. Unfortunately, you may only know the serial number has been blocked for this reason when re-activating or reinstalling Adobe software.

To learn more and to resolve this issue, visit this page.

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