Quickly locate your product’s serial number, so you can register or upgrade your product.

Creative Cloud app asks for a serial number

Creative Cloud apps do not require serial numbers. If you are asked to enter a serial number when you start a Creative Cloud app, it is an error. See Creative Cloud app asks for serial number for information to resolve the issue.

Why do you need a serial number?

Depending upon how you purchased your Adobe product, you may have received a serial number or a redemption code.

You need the serial number to register your product, update your product, upgrade to a Creative Cloud plan, or to qualify for certain types of service plans. Use the redemption code—sent in less secure situations—to redeem your product license and get your serial number.

Can’t find your serial number? Follow the steps below to find it.

Lost your serial number?

If you registered your app or downloaded it from Adobe.com, finding your serial number is simple. Adobe keeps track of it for you.

  1. To see a list of your registered products and their serial numbers, go to the Adobe accounts page and sign in with your Adobe ID and password.

  2. Choose Plans & Products > View all > Products View your products.

    If you lost your serial number, or your product is not listed in your account, contact us.

    If you have the product packaging or a redemption code from a reseller, check the table below to find your serial number.

    How did you purchase your product?
    Where’s your code or serial number?

    Prepaid card, product box, or from reseller

     

    See Prepaid card, product box, or from reseller.

    As a Student or Teacher Edition product

     

    See Serial numbers, redemption codes, and product codes | Student & Teacher editions.

    As a volume license

     

    You can find your serial number on the Adobe Licensing Website.

    Downloaded from Adobe.com

    To see a list of your registered products and their serial numbers, go to the Adobe accounts page and sign in with your Adobe ID and password. Choose Plans & Products > View all > View your products.

    If you lost your serial number, or your product is not listed in your account, contact us.

    As part of Creative Suite 6 (CS6 products)

    No serial number is required to install or launch a Creative Suite 6 app. Instead, go to the Adobe accounts page and sign in with your Adobe ID and password.

    If you have a redemption code, go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, follow the onscreen instructions, and install your product.

    If you’re installing from disks, enter your Adobe ID when the installer prompts you. (If you began installing before you redeemed your code, cancel, redeem your code, and start again.)

    If you lost your serial number, or your product is not listed in your account, contact us.

    Via a Creative Cloud membership

    No serial number is required to install or launch an app purchased through a Creative Cloud plan. Instead, go to the Adobe accounts page and sign in with your Adobe ID and password. If your product is not listed, contact us

    If you have a redemption code, go to Redeem a redemption code. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions to activate your plan.

    For detailed instructions, see "Creative Cloud membership" in Redemption code help.

    ColdFusion Server, Flash Communication Server, or JRun

    See ColdFusion Server, Flash Communication Server, or JRun.

Prepaid card, product box, reseller

If you purchased your product using a prepaid card bought through a reseller, or you have a boxed product, here's how to find your serial number.

What do you have?

 

Where’s your code or serial number?
A prepaid card

 

Find your redemption code beneath the scratch-off foil on the back of the card.

To get your serial number, go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

For detailed instructions, see “Use your redemption code” in Redemption code help.

A product box

Depending on the product, your code may be on the disc sleeve (serial number), on an insert card (redemption code), or on the product box.

If you have a redemption code, you must convert it to a serial number. Go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

For detailed instructions, see “Convert redemption code to serial number” in Redemption code help.

An email from a reseller

Find your redemption code or serial number in the email.

If you receive a redemption code, you must convert it to a serial number. Go to Redeem your purchase. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

For detailed instructions, see “Convert redemption code to serial number” in Redemption code help.

ColdFusion Server, Flash Communication Server, or JRun

Product
How do I find my serial number?

ColdFusion Server MX and ColdFusion Server 5.0

1. Go to the ColdFusion Administrator.
2. On the blue bar across the top of the screen, click Version Info to display the serial number. If no serial number appears, you have a trial version of the software.

ColdFusion Server 4.5

1. Find the CF Admin toolbar on the left. 
2. Under the Server section, click Version Info to display the serial number. 

ColdFusion Server 4.01 and earlier

1. Choose Start > Run. Type regedit and click OK.
2. Open the registration in HKEY_local_machineSoftwareAllaireColdFusionCurrentVersion.
3. Note the serial number on the right.

ColdFusion Studio 4.5 and earlier

1. Choose Help > About > Version Info.
2. Note the serial number in the lower left of the dialog box.

Flash Communication Server

1. Start the Administration Console and log in.
2. Click the License tab and note the serial number in the Server Licenses field.

JRun 4.0 and 3.0

1. Go to the JRun Management Control (JMC).
2. Click Serial Number.

JRun 2.3.3

1. Go to the JRun Administrator.
2. Click the Licenses tab. 

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