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Learn how to redeem your purchase. Convert a redemption code to a serial number, use a redemption code to activate a Creative Cloud membership, and more.
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    If you purchased your Adobe product from a reseller, you may have received a redemption code. You can convert your redemption code to a serial number to install the product, or enter the code to activate a Creative Cloud membership or download a CS6 product.

     


    If you have a redemption code, follow these steps to convert it to a serial number:

    1. Do one of the following:

      • Have an Adobe ID? Enter it and your Adobe password, and click Sign In
      • Don't have an Adobe ID? Click Get an Adobe ID and follow the onscreen instructions.
    2. Enter your 24-character alphanumeric redemption code and click Redeem.

      Tip:

      Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or e-mail are not your redemption code.

      Get an “invalid code” error? Make sure that you typed the code correctly. It is easy to confuse some numbers and letters, such as zero and one with the letters "O" and "I."

    3. Depending on the product you purchased, you’ll see your serial number, a download link, or both.

      • If your serial number appears, use it to install your application. Adobe registers your product and stores your serial number in your Adobe account
      • If a download link appears, click the Download button. Adobe Application Manager or the Creative Cloud desktop app downloads and installs your application. No serial number is necessary.

      For more detailed instructions, use the filter below to select your product type.


    I have a prepaid card.

    Your redemption code is located beneath the scratch-off foil on the back of the card. To install your product, use your redemption code to obtain a serial number.

    Prepaid card

    Go to www.adobe.com/go/getserial. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

    For detailed instructions, see “Convert your redemption code to a serial number.”

    I have a product box.

    Depending on the product, your code may be on the disc sleeve, an insert, or on the product box. Check all the product box components.

    Product box
    Disc sleeve

    Your serial number is printed on the disc sleeve. You can install your product from the disks, and enter the serial number when the installer prompts you. For more information, see Register your product at Adobe.com.

    Insert

    Your redemption code is printed on the insert. Before you can install your product, convert your redemption code to a serial number.

    Go to www.adobe.com/go/getserial. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

    For detailed instructions, see “Convert your redemption code to a serial number.”

    Box

    Your serial number or a redemption code is printed on the box that contains the discs. You can use the serial number to install your product right away from the disks, and enter the serial number when the installer prompts you. See Register your product at Adobe.com.

    On some older products, a redemption code may be on or under a sticker on the back of the product box. If you have a redemption code, you must convert it to a serial number.

    Go to www.adobe.com/go/getserial. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions.

    For more information, see “Convert your redemption code to a serial number.”

    I have an email from a reseller.

    Email from reseller

    Some stores or online retailers e-mail a redemption code or serial number to you when you purchase a product.

    If you receive a redemption code, you must convert it to a serial number. Go to www.adobe.com/go/getserial. Sign in with your Adobe ID and password, enter your redemption code, and follow the onscreen instructions to install your product or activate your membership plan.

    For more information, see “Convert your redemption code to a serial number.”

    Creative Cloud membership

    You don’t need a serial number to install or launch an app purchased through a Creative Cloud plan. To activate your Creative Cloud plan and start using your software, simply use your redemption code. Here’s how.

    Activate your Creative Cloud membership or subscription

    1. Tip:

      URL doesn't match? If your redemption code instructions show creative.adobe.com/educard, see Serial number, redemption, and product codes | Student & Teacher Editions.

    2. Do one of the following:

      • Have an Adobe ID? Enter it and your Adobe password, and click Sign In.
      •  Don't have an Adobe ID? Click Sign Up and follow the onscreen instructions.
    3. In the screen that appears, enter your 24-character alphanumeric redemption code and click Activate Membership.

      Note:

      Redemption codes contain both letters and numbers. The other numeric codes such as the UPC code on your insert, card, or email are not your redemption code.

      Enter redemption code
      Tip:

      If you receive an “invalid code” error, make sure that you typed the code correctly. It is easy to confuse some numbers and letters, such as zero and one with the letters "O" and "I."

    4. Read the renewal plan terms and click Accept Terms & Conditions.

    5. If prompted, enter billing information and click Save.

    6. Click Get Started.

      Get started
    7. You now have access to the apps that are included in your membership plan. Click Open the Creative Cloud app to start downloading your software.

    Student or Teacher Edition

    If you purchased a Student or Teacher Edition product, see Serial numbers, redemption codes, and product codes | Student & Teacher Editions.

    CS6 Products

    You don’t need a serial number to install or launch CS6 apps (such as Photoshop CS6).

    If you have a redemption code, go to www.adobe.com/go/getserial. Sign in with your Adobe ID and password, enter your redemption code, follow the onscreen instructions, and install your product.

    If you’re installing from disks, enter your Adobe ID when the installer prompts you. (If you began installing before you redeemed your code, cancel, redeem your code, and start again.)

    Lightroom 5

    If you installed a Lightroom 5 trial via the Creative Cloud desktop app and have chosen to purchase a license instead of a membership, you’ll need to uninstall the trial, download the perpetual version of Lightroom 5, and enter your serial number.

    1. Uninstall the Lightroom 5 trial as follows: Windows:

      • Choose Windows Control Panel > Programs and Features, and uninstall Adobe Photoshop Lightroom 5.
      •  Mac OS: In Finder, choose Applications/Utilities/Adobe Installers, and double-click the Lightroom 5 uninstaller.
    2. Download and install the latest perpetual build of Lightroom 5:

    3. Enter your serial number when prompted.


     
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    Troubleshooting FAQ

    Looking for quick answers? Here are some common questions.

    My code is invalid. What’s going on?

    Try these solutions:

    • Make sure that you typed the code correctly. Redemption codes contain both letters and numbers. It’s easy to confuse some numbers and letters, such as zero and one with the letters "0" and "I."
    • Make sure that you're entering the code at the correct redemption site. You could have entered the redemption code for a purchased product instead of for a membership, or for a membership instead of for a purchased product. Be sure that you enter the code at the redemption site noted on your insert, card, or e-mail.
    • Make sure that the code you are entering is a redemption code and not some other type of code. Other codes—such as a numeric UPC code on your insert, card, or e-mail—are not your redemption code. To double-check that you do indeed have a redemption code, Find out what code you have.
    • Access your account information. You may have your subscription or product available and registered in your Adobe account. Check your Adobe account.

    I can’t find my redemption code sticker.

    Contact your reseller if your product is missing the redemption code sticker or insert.

    Help! I’m getting this error: "Oops! This card was purchased in a country that doesn’t match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help.”

    Please Contact us.

    I keep getting prompted for a serial number while trying to launch an app or sign in to my Creative Cloud account. I thought I didn’t need a serial number for Creative Cloud.

    You’re right—you don’t need a serial number. You may, however, need to activate your Creative Cloud membership.

    For solutions to this issue, see Creative Cloud asks for your serial number.