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As a contract owner, you can nominate an existing admin in your team to become the contract owner and transfer your responsibilities to them. The nominated admin must have the same country settings as yours.
Under Plan Details, look for Contract Owner, and click Change.
If you don't see the option to change contract owner, you're not the contract owner. See how to become the contract owner.
If you only see the Manage Payment option, but not the Change option, you're the only team admin. Consider adding more admins.
If you are the contract owner and your teams organization has been migrated to Business IDs, you must sign in with your Personal Profile (personal account).
If you sign in with your Business Profile and select Change, you are prompted to sign in with your Personal Profile.
So as to provide benefits such as enterprise storage and other enterprise-level features, we are migrating all existing Adobe IDs to Business IDs. All new business customers will use Business IDs for their team members.
You'll receive advance communication when your organization is scheduled for this upgrade. For more information, see Introduction to Business IDs and new storage features. Until your organization is migrated, you will continue to use Adobe ID type to access the organization. Support for Adobe IDs will then be reserved for individual customers only.
To nominate the contract owner, select a user in the Change Contract Owner window. The nominated user must have the same country settings as yours.
Support for Business IDs
Support for Adobe IDs:
Adobe is migrating all Adobe IDs used for business to Business IDs. The organization owns the Business ID and the assets.
If you're a new Adobe teams user, or your organization migrated to Adobe's new Business ID, the following Change Contract Owner window is displayed. Choose a system admin from the list. Alternatively, add the user as a system admin, and then select the user as the contract owner.
If your organization hasn't already been migrated to Business ID, the following Change Contract Owner window is displayed. If the intended user is not available in the list, click Cancel, and add that user as a system administrator. Then try changing the contract owner again.
Click Save. An invitation email is sent to the nominee. You can revoke the invitation until the nominee accepts the invite.
Once the nominee accepts the invite, you are removed from the contract owner role for your team. You can no longer access or manage the billing or payment details.
As a system administrator, you can request the contract owner of your team to make you the contract owner. To check who the contract owner is, navigate to Admin Console > Account > Account.
If an existing contract owner nominates you to become the new contract owner, you receive an email invitation. Accept the invitation and the terms and conditions. Then add the payment details for the account.
Sign in, read the Terms and Conditions and accept.
As an admin, you can take ownership of an account if the contract owner left the organization. Go to Admin Console > Support, and contact Adobe Customer Care. The Customer Care team requires an email from you, requesting the change in ownership of the account.
To confirm the change, the customer care team sends an email to the current contract owner. You are designated as the contract owner in the following scenarios:
After you are designated as the contract owner, you are prompted to update payment details on the account.
If the contract owner isn't available, and the account doesn't have any other admin, Adobe Customer Care cannot promote non-admins to the admin role. In this case, you can purchase a new Creative Cloud for teams subscription.