Overview

Some customers may need to replace an expiring serial number with a non-expiring serial number or may need to remove a volume serial number to migrate to Named User Licensing.

To do either of these, you must create a new license package.

Create license package

  1. Start Creative Cloud Packager and choose your account type.

    Choose your account
  2. Enter your ID and password, and then click Sign In.

    Sign in
  3. In the main menu screen, click Create License Package.

    choose-package-option
  4. To save the package, enter a name and a location. Click Build.

    Enter details, click Build

    Education customers only:

    • Select an Organization. This option only displays if your account is tied to multiple organizations.
    • Select Device License as the License Type.
    • Select a Deployment Pool.
    Select a deployment pool
  5. Enterprise customers only: Enter the enterprise license key, and click Build.

    Enter the enterprise license key, click build
  6. The summary screen displays if the package was created successfully. Click the package name open the folder.

    Summary screen

    Click Build Log to open the log file created while building the package. If there is a failure, use the log file AdobeSerialization.log to troubleshoot the issues.

    Locate AdobeSerialization.log at:

    • Mac: ~/Library/Logs/
    • Win: C:\Users\Username\AppData\Local\Temp

Deploy and run the package

The package is created at the specified location and contains four files:

  • AdobeSerialization
  • helper.bin
  • prov.xml
  • RemoveVolumeSerial

License the software

To license the software, run AdobeSerialization executable with admin privileges in the command line (for Windows) or the terminal (for MAC). Ensure that all files are present when you run the executable file.

Windows

  1. Press the Start button on your keyboard and type Command.

  2. With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

    Command prompt in Start menu
  3. If the User Account Control dialog displays, click Yes.

  4. Go to the folder where you have saved the AdobeSerialization.exe file.

  5. Drag-and-drop the AdobeSerialization.exe file onto the Command prompt.

    See the following example:

    Run the AdobeSerialization.exe command
  6. Press Enter.

MAC OS

  1. On your computer, go to the Applications folder and then go to the Utilities folder.

    MAC OS terminal
  2. Open the terminal.

  3. Go to the folder where you have saved the AdobeSerialization file.

  4. Type sudo and then drag-and-drop the AdobeSerialization file onto the terminal.

    See the following example:

    Run AdobeSerialization
  5. Press Enter.

  6. If you are prompted, enter the adminstrator password and press Enter.

Remove volume serial (Enterprise and EEA customers only)

Enterprise and EEA customers can run RemoveVolumeSerial executable with admin privileges in the command line (for Windows) or the terminal (for MAC) to remove enterprise license of previously licensed apps (before applying the newer license).

For details on how to remove licenses, see Migrate from serial number licensing to named licenses.

Windows

  1. Press the Start button on your keyboard and type Command.

  2. With Command Prompt selected, press Ctrl+Shift+Enter on your keyboard.

    Command prompt in Start menu
  3. If the User Account Control dialog displays, click Yes.

  4. Go to the folder where you have saved the RemoveVolumeSerial.exe file.

  5. Drag-and-drop the RemoveVolumeSerial.exe file onto the Command prompt.

    See the following example:

    Run the RemoveVolumeSerial.exe command
  6. Press Enter.

MAC OS

  1. On your computer, go to the Applications folder and then go to the Utilities folder.

    MAC OS terminal
  2. Open the terminal.

  3. Go to the folder where you have saved the RemoveVolumeSerial file.

  4. Type sudo and then drag-and-drop the RemoveVolumeSerial file onto the terminal.

    See the following example:

    Run RemoveVolumeSerial command
  5. Press Enter.

  6. If you are prompted, enter the adminstrator password and press Enter.

Za ta izdelek je bila izdana neprenosljiva licenca za priznanje avtorstva, nekomercialno uporabo in skupno rabo pod enakimi pogoji 3.0  Objav v storitvah Twitter™ in Facebook ne urejajo pogoji pogodbe Creative Commons.

Pravna obvestila   |   Pravilnik o zasebnosti v spletu