Fix licensing error 205 | Creative Cloud 2019 and later

Learn how to fix error 205 when trying to launch a Creative Cloud app.

The Adobe Creative Cloud 2019 and later apps store user and license information in the Windows Credential Manager and macOS Keychain.

Sometimes Adobe apps are unable to store your profile and licensing information in secure storage (Credential Manager in Windows and Keychain in macOS), and when you try to open an Adobe app, you might get the error code 205.

Depending on your operating system, try the following solutions.

Work through the following solutions sequentially, proceeding to the next solution if necessary:

Solution 1

Sign out and sign in back to the Adobe app.

Solution 2

  1. Search for Command Prompt in the Windows search box.

  2. Run the following command:

    for /F "tokens=1,* delims= " %G in ('cmdkey /list ^| findstr /c:"Adobe App "') do cmdkey /delete %H

    It clears the Credential Manager storage for all the Adobe apps.

Solution 3

Ensure that you're using the latest version of the Creative Cloud desktop app (5.9 or later).

Work through the following solutions sequentially, proceeding to the next solution if necessary:

Solution 1

Sign out and sign in back to the Adobe app.

Solution 2

  1. Go to Keychain Access > login > Secure Notes.

  2. Select the Keychain Access Search bar in the upper right.

  3. Search and delete the Keychain credentials beginning with Adobe App Info and Adobe App Prefetched Info keywords.

Alternatively, you can run the following command in the command prompt to delete your Keychain credentials:

security dump-keychain | grep -i "Adobe App Info \|Adobe App Prefetched Info" | grep -i svce | awk -F "=" '{print $2}' | cut -d '"' -f2 | while read -r line; do security delete-generic-password -s "$line" > /dev/null ; done

Solution 3

Ensure that you have the appropriate privileges for Keychain Access. (You should be able to create a Secure Note in the login Keychain.)

Solution 4

You need to lock and unlock Keychain. Learn how to lock and unlock Keychain.

Solution 5

Ensure that there're no restricted or enforced policies on your account that might be blocking Keychain Access.

Solution 6

If you've changed your user (or keychain) password recently, try restarting the system. To learn more about keychain password changes on Mac, see update your keychain password on Mac.

 Adobe

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