Activation and deactivation troubleshooting
Find simple solutions to common activation and deactivation problems.
What is activation?
Activation connects an app or service to a valid user license.
For most apps, the process is straightforward and happens automatically when you sign in. However, errors can sometimes occur—for example, if you’re unable to connect to the activation server, your license isn’t active, or you’re trying to install an app on more than two computers.
Here are solutions to some common activation problems for non–Creative Cloud products.
Having activation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
Is your computer's date and time correct?
An inaccurate computer system clock can cause activation problems. Did you reset your computer’s date and time recently? Check that your computer's system clock is set to the correct date and time.
Are you connected to the Internet?
Make sure that you are connected to the Internet before you try to activate. If you are connected and you still get connectivity errors, try the solutions in Resolve connection errors.
Is the app installed on too many computers?
If you purchased a single license for Adobe software, you can install the app on two computers. However, you can use it on only one computer at any given time. To install the app on a third computer, you must deactivate the app on one of the first two computers.
Ensure that you are connected to the Internet, launch the app you want to deactivate, and
choose Help > Deactivate. For detailed instructions, see Activate and deactivate Adobe products.
If you want to run an app on multiple computers simultaneously, purchase another license from the Adobe store.
Need to activate offline?
Creative Cloud, Acrobat, and subscription memberships require online activation. See Sign in to activate your Adobe apps.
For CS6, CS5.5, and CS5 products, if the computer on which your software is installed cannot connect to the Internet or to Adobe’s activation servers, you can activate your software offline. For instructions, see Offline Activation.
Activation error codes
Here are some common activation error codes and their solutions.
|Error code||Error message||Solution|
“Activation limit reached for [product]. This serial number has already been activated on 2 computers.”
“Maximum activations exceeded.”
|See “Activation limit reached” or “Sign-in failed” error.|
"Internet Connection Not Detected"
“Either your computer is offline or the clock on your computer is set incorrectly, causing a connection error. An Internet connection is required. Please connect to the Internet or adjust your clock and try again.”
“Please connect to the Internet and retry.”
See Resolve connection errors.
|“Unable to activate | Macromedia products.”||See Error: Unable to activate | Macromedia products.|
|E_ADEPT_REQUEST_EXPIRED||You’re trying to activate Adobe Digital Editions 1.x or read EPUBs. See Resolve the E_ADEPT_REQUEST_EXPIRED error in Digital Editions.|
|E_AUTH_NOT_READY||You’re trying to start Adobe Digital Editions 2.0. See Activation errors in Adobe Digital Editions.|
|101:12037||ERROR_INTERNET_SEC_CERT_DATE_INVALID||Your computer clock time is incorrect. Set your computer clock to the correct date and time.|
|ERROR_INTERNET_<...>||An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a hostname due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.|
|129:17||You’re starting CS5.5 on macOS in New Zealand. See Error #129:17 | Launch Creative Suite 5.5 product in New Zealand.|
|194:01||Attempting to deactivate an unactivated machine||You’re trying to deactivate the application, but have not yet activated it. See Activate and deactivate Adobe products.|
|194:6||Activation failed||See, Activation Failed | Error 194:6.|
|194:110||Activation failed||You have already initiated the “Deactivate All” process within the last 72 hours. You can attempt the process again at the end of the 72-hour period.|
|194:112||Client clock out of sync||Your computer clock time is incorrect. Set your computer clock to the correct date and time.|
|Error_NetworkFailure||An Internet connection is not detected. Causes include connection timeouts due to firewall settings and failure to resolve a host name due to proxy settings. See Resolve connection errors to check your firewall or proxy settings and try again.|
|These errors are due to a read-only SLStore folder. See Configuration error | Creative Cloud.|
What is deactivation?
Deactivation is disconnecting an app or service from a valid user license. You can deactivate an app without uninstalling it from your computer, and you can reactivate it later.
Deactivation issues can sometimes occur—for example, if you can’t access the computer on which you want to deactivate an installed app.
Having deactivation issues with a Creative Cloud app or service? See Troubleshoot Creative Cloud activation errors.
Did you uninstall your apps without deactivating them?
Uninstalling an app from a computer does not deactivate its license. To deactivate an app, follow the steps below for your product. If you uninstalled your app from a computer you can’t access, see Have you lost access to your previous computer?
Choose your Product
Make sure you’re connected to the Internet. Reinstall Acrobat Pro or Acrobat Standard on the same computer on which it was originally installed.
Acrobat subscription (purchased via Creative Cloud or Document Cloud)
Do any one of the following:
- Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
- Sign out from the account page. For more information see, Sign out from account page.
Acrobat (perpetual license)
Launch the app and sign in when prompted. Then choose Help > Sign Out [Your Adobe ID].
CS6, CS5.5, CS5
Make sure you’re connected to the Internet. Reinstall your app on the same computer on which it was originally installed. In the app, choose Help > Deactivate.
CS2, CS3, CS4, or Acrobat 7, 8, 9, Acrobat X, Acrobat XI, AND 3D
Our aging activation servers for earlier versions of Acrobat and Creative Suite (CS) applications had to be retired. You won't be able to activate these apps, as these activation servers are no longer available.
Affected applications include Creative Suite 2, 3, and 4, Acrobat 7, 8, and 9 (Standard and Professional), Acrobat X, Acrobat XI, and Acrobat 3D Version 8. Learn more.