Troubleshoot

Known and fixed issues

• Known and fixed issues in Creative Cloud on desktop

• Can’t access Creative Cloud services

• Beta apps aren't visible in Creative Cloud desktop app

• Installed Adobe apps unexpectedly prompt to reinstall

App setting issues

• Unable to sign in to Creative Cloud

• Unable to receive notifications on Creative Cloud desktop app

• Uninstalled apps appear as up-to-date

• Install apps that are no longer developed

• Apps tab doesn't show installed Creative Cloud apps

• Download error in Apps tab of Creative Cloud desktop app

• Creative Cloud desktop app displays black screen at sign-in

• Creative Cloud desktop app opens in a different language

• New releases missing from Apps panel

• Discover tab missing or disabled in Creative Cloud desktop app

• Creative Cloud Market is no longer available

Install and update issues

• Resolve Creative Cloud update errors

• Update failed due to network connectivity issues

• Auto-update is disabled or not available

• Can't find updates in Creative Cloud desktop app

• Update Manager shows duplicate update notifications

• Dynamic Link Manager causes app update failure

• Error 2 or 50 causes update failure

• Error 86 causes update failure

• Error 131 causes update failure

• Error 1002 causes update failure

Launch issues

• Creative Cloud desktop app stuck on launch screen

• Creative Cloud desktop app crashes after system restarts

• Find app launch logs

• Apps won’t launch due to missing DLL files

• Apps won't launch due to configuration errors

• Blank white screen appears when opening Creative Cloud apps

• Creative Cloud apps open in trial mode

• Apps won't launch due to subscription error

• Can't sign in due to unknown server error

Plugin installation issues

• Cannot find plugins on Adobe Exchange

• Plugin installation errors in apps

• Plugin installation errors using ExManCmd or UPIA

Diagnostics and repair tools

• Prepare to run the Creative Cloud Cleaner tool

• Download and run the Creative Cloud Cleaner tool

• Log Collector tool overview

• Download and run the Log Collector tool

• Limited Access Repair tool overview

• Download and run the Limited Access Repair tool

• Run the Creative Cloud Diagnostics tool

Library and file management issues

• Unable to access the library panel

• Broken links in Creative Cloud libraries

• Unable to find the Trusted Root certificates

• Unable to access cloud documents on multiple devices

• Unable to upload fonts

• Unable to add fonts on Mac

• Error notification when installing font files

• Unable to find uploaded files

App integration issues

• Error notification when accessing libraries

• Error notification when uploading files

Background processes issues

• Content Synchronizer Overview

• Find if you're using genuine Adobe Content Synchronizer

• Content Synchronizer shows high CPU usage on Windows

• Creative Cloud Core Service shows security alerts on Windows

Crash issues

• Creative Cloud apps crash on launch

• Creative Cloud desktop app crashes on launch

• File sync issues