You require an internet connection to update apps. Verify that you're connected to the internet by following these steps:
Check your connection status:
If you see a warning symbol or "No internet," your connection is disrupted. Troubleshoot your connection and reconnect to the internet.
Once you are connected, select Retry to restart the update.
Software firewalls can limit internet access and cause update errors. When Creative Cloud attempts to connect, your firewall may display a security alert. If you see this alert, select Allow or Grant access.
If you don't see an alert, manually configure your firewall using the steps below:
If the issue persists after checking the software firewall, it’s possible that the firewall may be blocking the update. Refer to the antivirus documentation, temporarily disable the antivirus, and initiate the update again.
A poor internet connection may interrupt the update process. To check your connection:
Visit the Adobe website.
If the website doesn't open or loads slowly:
