Download the Adobe Creative Cloud Cleaner tool. If prompted, select Save file to download the file to your device.
Right-click the downloaded file and select Run as administrator. If Run as administrator isn't available, double-click AdobeCreativeCloudCleanerTool.exe to run the file.
Select your preferred language by typing E for English or J for Japanese, and then press Enter.
Review the Adobe End User License Agreement. Type y to accept the terms or n to decline and stop the process, and then press Enter.
Type the number corresponding to the apps you want to uninstall or the function you want to carry out, then press Enter. For example, type 3 to uninstall Creative Suite apps and Creative Cloud apps and type 4 to uninstall Creative Cloud apps.
To remove an app after selecting an option, type the number corresponding to the app name and press Enter.
If you are having trouble with file syncing, you might need to remove Adobe Content Synchronizer. To do this, type 1 or 4 and press Enter. Then, type the number corresponding to Adobe Content Synchronizer and press Enter.
Type y to confirm and press Enter.
If you're unable to connect to Adobe's servers, start the process again to fix the host file. After accepting the End-User License Agreement, type 12 to select the host file option, and then type y and press Enter. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.
When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," press Enter and restart your computer.
Once you have successfully run the Adobe Creative Cloud Cleaner tool, install your Creative Cloud or Creative Suite application:
