Limited Access Repair tool overview

Understand the Limited Access Repair tool, what it does, and when you should use it.

The Limited Access Repair tool fixes issues that prevent you from accessing Adobe apps and services. It updates Adobe-related entries in your computer's hosts file, allowing your computer to connect with Adobe's activation servers. This helps you use the Adobe products you've purchased.

When to use the Limited Access Repair tool

Use the Limited Access Repair tool if you encounter any of these error messages:

• "You may have limited access to Adobe apps or services."
• "The Creative Cloud applications are available in trial mode."
• "Trial expiration"
• "We are unable to activate [product name]. Product activation is required to use this product."

You can also use the tool when:

• You believe the error message isn't valid (for example, you have an active subscription, but still received a "Trial expiration" message).
• Other troubleshooting steps have not resolved the issue.

How the tool works

The Limited Access Repair tool:

• Scans your computer's hosts file for Adobe-related entries
• Removes or corrects any entries that may be blocking access
• Restores proper communication between your computer and Adobe's activation servers

By fixing these entries, the tool allows you to properly activate and use your Adobe apps and services.