Restart your device.
Last updated on
Oct 17, 2025
Learn how to resolve error 1002 “Creative Cloud desktop app failed to update” while updating the app.
If you receive the error message "Creative Cloud desktop app failed to update (Error code:1002)" while updating the Creative Cloud desktop app, try these solutions in the given order.
Update is stuck
Your update may be stuck; retry the update by selecting Retry on the update dialog box.
Device has a temporary glitch
A glitch on your device may cause an update failure. Follow these steps to resolve this issue:
Install a new version of the Creative Cloud desktop app.
Mac computer lacks temporary folder permissions
Check the temporary folder permissions on your Mac computer.
Press Command + Spacebar to open Spotlight Search and type Terminal.
Open Terminal and run the command:
ls - ld /tmp
If the result reads lrwxrwxrwt, specifically if the last letter is t, run the command:
sudo chmod -h -t /tmp
Select Retry to update the app again.
Creative Cloud desktop app has a temporary glitch
Your Creative Cloud desktop app may be facing a temporary glitch. To resolve this issue, uninstall and reinstall the Creative Cloud desktop app:
Uninstall the Creative Cloud desktop app.
Install the Creative Cloud desktop app again.
