Creative Cloud desktop app crashes on launch

Last updated on Sep 2, 2025

Learn what to do when the Creative Cloud desktop app crashes immediately on launch.

When you launch the Creative Cloud desktop app, it appears in the Taskbar (Windows) and Dock (macOS) but then closes without any error message. To resolve this issue, follow these solutions in the given order.

Required permissions are missing

If you haven't granted the necessary permissions to the Adobe folder on your computer, your Creative Cloud desktop app may crash when launching. To resolve this issue, follow these steps for your operating system:

Creative Cloud desktop app files are corrupted

If the Creative Cloud desktop app crashes immediately after launch, you may have corrupted or damaged installation files. To resolve this issue:

Uninstall the Creative Cloud desktop app.

Download and install a fresh copy of the Creative Cloud desktop app.

System issues cause the Creative Cloud desktop app to crash

An underlying issue with your system might be causing the Creative Cloud desktop app to crash. To resolve this:

Restart your system in safe mode.

Note

Learn how to restart your system in safe mode on Windows and macOS.

If the app works in safe mode, restart your system in normal mode.