You use activation log files to troubleshoot problems with activating Creative Suite (CS) and Creative Cloud (CC) products. Activation occurs on launch after entering your Adobe ID. Creative Cloud customers who are prompted for a serial number also fall under this category.

Launch log files

Oobelib.log – Contains the actions that the user took in the user interface during the launch process.

Amt3.log – Contains licensing-related information.

Log file locations

Windows XP

  • \Documents and Settings\\Local\Application Data\temp

Windows 8/7/Vista

  • \Users\\AppData\Local\temp

Mac OS

  • ~/Library/Logs

 

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy