Issue: Creative Cloud desktop app displays black screen at sign-in

Black sign-in screen

Solutions

Solution 1

  1. Quit Creative Cloud in Task Manager (Press Ctrl+Alt+Del, Start Task Manager )
  2. Delete the OPM.db file from C:\Users\{user_name}\AppData\Local\Adobe\OOBE\
  3. Navigate to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\
  4. Right-Click on "Creative Cloud.exe"
  5. Select "Properties"
  6. Select "Compatibility" tab
  7. Check "Run in 256 colors" and click "Apply"
  8. Start Creative Cloud Desktop app
  9. Login with Adobe ID and password
  10. Quit Creative Cloud Desktop app
  11. Remove the check for "Run in 256 colors" from "Compatiliblity" tab under "Properties"
  12. Start Creative Cloud Desktop app

 

Solution 2

1. Start the machine with "Safe mode with networking"

        Steps to boot with Safe Mode with networking can be found below :

        Windows 7 :

        http://windows.microsoft.com/en-us/windows/advanced-startup-options-including-safe-   mode#1TC=windows-7

        Windows 8 :

        http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

2. Launch Creative Cloud Desktop app and validate

3. Re-start the machine

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