Find answers to some common questions about the Creative Cloud desktop app.

With the Adobe Creative Cloud desktop app, you can easily transfer files between your computer and Creative Cloud online storage, and sync files on multiple devices. This page answers common questions about Creative Cloud desktop app's requirements and working with files.

What operating systems does Creative Cloud desktop app support?

The Creative Cloud desktop app has the following requirements:

  • Microsoft® Windows 10 (64-bit only) and later
  • Mac OS X v10.12 and later
  • Internet connection

Can I install the Creative Cloud desktop app on more than two computers with the same account?

There is no limit to the number of computers that can have the Creative Cloud desktop app installed using the same account.

You can sync files on multiple computers. However, activation is limited to two machines per individual associated with the membership, and you may not use the software on these devices simultaneously. 

See the terms of use for more information. Learn how to activate and deactivate Adobe apps.

How do I quit the Creative Cloud desktop app?

Depending on your version of the Creative Cloud desktop app, do one of the following to quit the app:

a) Windows: In the File menu, select Exit Creative Cloud.  Or, press Ctrl+W.

b) macOS: Select Creative Cloud, and then select Quit Creative Cloud. Or, press Cmd+Q.

Quit Creative Cloud desktop app

a) Select the three vertical dots icon  in the upper right.

b) Select Quit.


Quit the Creative Cloud desktop application

To relaunch Creative Cloud desktop app, find it in the following locations:

macOS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.

Windows 8 and 7: Choose Start > Programs > Adobe Creative Cloud.


Relaunching the Creative Cloud desktop app refreshes the list of available updates and installed applications.

Creative Cloud desktop app starts automatically the next time you log in. You can turn off this option in the app's preferences.

What types of files can I upload and preview on Creative Cloud?

On Creative Cloud, you can preview many creative file types directly in a web browser on your computer, tablet, or smartphone. These file types include PSD, AI, INDD, JPG, PDF, GIF, PNG, Photoshop Touch, Ideas, and others.

Is there a file size limit?

With the Creative Cloud desktop app, you can upload files up to 5 GB. If you attempt to upload anything larger, you may see some unexpected errors.

With the Creative Cloud website, you can upload files up to 1 GB. If you attempt to upload anything larger, you may see some unexpected upload failures.

When files are moved in the local Creative Cloud Files folder, do they still exist locally? Are they available when disconnected?

When you move files in the local Creative Cloud Files folder and the Creative Cloud desktop app is running, the files automatically sync to Creative Cloud. When you look at these files in the Finder or Windows Explorer, you can see their status. Files currently syncing have blue arrows, and files synced to Creative Cloud have a green check mark.

If you don't have an Internet connection, syncing automatically pauses and resumes when the connection is restored. While you are disconnected, you have complete access to these files for editing. The menu and tray icons change status to let you know when you are connected or disconnected, and if sync is active.

How does syncing with the Creative Cloud desktop app differ from syncing with Adobe Touch Apps?

Creative Cloud desktop app syncs files from your computer to Creative Cloud online storage. Syncing from within the Touch Apps will sync projects created within the app to your Creative Cloud online storage.

What happens if I delete files from my Creative Cloud Files folder?

File deletions sync to Creative Cloud and any other devices linked to the account. Files deleted from the Creative Cloud Files folder are first placed in the Archive files section of the Files page. The same is true of files deleted from the Files page.

Your quota counts archived files as well, so it is necessary to delete files permanently to free up storage space. You can browse your archived files in the Files view of the Creative Cloud Assets site to restore, unarchive, or permanently delete files to free up storage.

How do I move files between Adobe Touch Apps and Creative Cloud apps?

By storing your files on Creative Cloud, you can access them from:

  • Desktop computers and Creative Cloud apps
  • Web browsers
  • Adobe Touch Apps

To sync files to a Touch App from your desktop, drag or save files to the Creative Cloud Files folder. In your Touch App, tap the import image icon, select Creative Cloud, and then tap the Creative Cloud file you want to upload.

You can also sync files from Adobe Touch Apps to your desktop using Adobe Creative Cloud. Any files you upload to Creative Cloud from a Touch App are in your desktop's Creative Cloud Files folder. For more information on uploading files to Creative Cloud from Adobe Touch Apps, read Collaborate on folders and libraries.

In what order do files sync?

Files in the Creative Cloud Files folder sync alphabetically, by directory.

Can I sync between two Creative Cloud accounts?

You can collaborate with other users and share a folder from your Creative Cloud account with specified Creative Cloud users. All invited users can then work cooperatively with the assets in the shared folder. Collaborators can view, edit, rename, move, or delete contents of the shared folder. For more information, see Collaborate on folders and libraries.

Can I change the default location of the Creative Cloud Files folder?

Yes, you can change the location of the Creative Cloud Files folder through the Creative Cloud desktop app. Select the Cloud activity icon  in the upper right, and then select the gear icon  to open Preferences. Then select Syncing in the left sidebar. Select the icon next to Folder Location, and select a new folder location. Select Move to confirm.

Change the folder location of Creative Cloud Files folder

How do you sync Creative Cloud files to a Creative Cloud-enabled Touch App?

There are two distinct workflows to consider. You sync Touch App projects to the Creative Cloud, and you also import CS files and images from your Creative Cloud account into Touch App projects.

  • Touch App File Syncing—The latest iOS versions of Adobe Photoshop Touch, Adobe Proto, Adobe Ideas, and Adobe Collage support syncing. When syncing is turned on, the Touch App's native app files are synced to Creative Cloud on a per-app basis. For example, when you create a project in Photoshop Touch, it syncs only a Photoshop Touch (.psdx) file to Creative Cloud. In addition, these files are synced to your Creative Cloud Files folder on your computer. With the Touch App plug-ins installed, open these .psdx files in Photoshop.
  • Importing files—The new Touch Apps provide a few different ways to import the files in your Creative Cloud account. When you import, you can browse thumbnail renditions of the supported files in Creative Cloud, including PSDs, JPGs, PNGs, AIs, INDDs, and others. When you import, Creative Cloud creates a rendition and imports it into your project. These larger Adobe files are not synced to your iOS device.

When I save an edited file, does it upload only what I've changed? Or do I have to wait to upload the entire file again?

When you change a file, the entire file syncs. Differential or block-level sync is not currently supported.

Can you cancel sync of a file from a Touch App?

Yes. To cancel file sync, tap on the Creative Cloud icon in the organizer and turn off syncing.

How can I check the progress of files queued for syncing?

Clicking the Creative Cloud desktop app icon in the system tray (Windows) or menu bar icon (Mac) displays the current progress for any queued files. It also gives an estimated time remaining for the syncing process to complete. Items with a green check mark on their thumbnail in the Creative Cloud Files folder have finished syncing. New files or files that have been edited have an icon with blue arrows to indicate that they are currently pending a sync.

If you're on the latest version of Creative Cloud desktop app, select the Cloud activity icon  in the upper right. It displays the progress of files queued for syncing.

On Mac, I see files are syncing, but why don't I see my menu icon?

If the menu icon is not visible, the preference to show or hide the icon is turned off. To turn it on, go to System Preferences under Creative Cloud.