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Troubleshooting & help

Download & install

You can download Lightroom Classic from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions, see Download and install your Creative Cloud apps.

For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.

Yes! You can download trial versions of any Creative Cloud app from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. Learn how to download and install a Creative Cloud trial.

Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.

You can install Lightroom Classic and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.

Account management

Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. Forgot your password? Learn how to reset and change it.

Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.

You can convert your Lightroom Classic trial to a paid Creative Cloud membership

If you stop your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.

Common issues

See this list of cameras supported by Camera Raw. If you are having trouble opening your raw files in Lightroom Classic, see this troubleshooting guide.

Follow the steps in this GPU troubleshooting FAQ if Lightroom crashes, freezes, slows, or you see GPU errors.

Yes, possibly. 1:1 previews can take a significant amount of time to create and take a lot of disk space. Read this article to learn how to optimize your use of previews and get other tips for optimizing performance.

Follow these basic troubleshooting steps to fix most issues in Lightroom Classic.

In the Develop module, Lightroom Classic uses the ProPhoto RGB color space. In other modules, it uses the Adobe RGB color space. Learn more about color spaces, color profiles, and other color topics in this FAQ about color in Lightroom.

Common tasks

Follow this short tutorial to learn how to use the Import tool to bring existing photos into Lightroom. You can import photos from a folder on a hard drive, from a camera or card reader, or from a tethered camera.

You can export photos from Lightroom in various file formats for a wide range of uses.

Learn how to create and manage catalogs, including how to delete, copy, and export them.

HDR merge lets you merge multiple exposures to create high-contrast photos. Learn how in this short video tutorial.

Learn how to use Sharpness settings to product crisp photos in this short tutorial.

Lightroom for mobile

Learn how to get started with the Lightroom on mobile app with this simple, five-step tutorial. Or, see this getting started article on working with Lightroom for mobile.

Learn how to set up Lightroom Classic desktop to sync photos with Lightroom ecosystem of apps.

Learn about the Rule of Thirds grid and other Lightroom for mobile in-app camera settings.

Find answers to common questions in this Lightroom for mobile FAQ.

Community

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