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Administer Adobe Acrobat Sign via Adobe Admin Console

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Approve Adobe apps in Google Admin Console
      3. Enable Adobe Express in Google Classroom
      4. Integration with Canvas LMS
      5. Integration with Blackboard Learn
      6. Configuring SSO for District Portals and LMSs
      7. Deploy Adobe Express through Google App Licensing
      8. Add users through Roster Sync
      9. Role sync for Education
      10. Kivuto FAQ
      11. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Role sync for Education
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage automatic assignment rules
      4. Review product requests
      5. Manage self-service policies
      6. Manage app integrations
      7. Manage product permissions in the Admin Console  
      8. Enable/disable services for a product profile
      9. Single App | Creative Cloud for enterprise
      10. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Manage profiles
      6. Licensing toolkit
      7. Shared Device Licensing FAQ
  6. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  7. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
  8. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  9. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  10. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  11. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

If you have purchased stand-alone or bundled plans that have Adobe Acrobat Sign Solutions – Enterprise or Adobe Acrobat Sign Solutions – Business, then you can use the Adobe Admin Console to manage users (and their identities), products, and entitlements associated with the users and products. You can also assign multiple administrators to help manage your organization or the functional behavior of Document Cloud products and services. For example, you can assign a specific feature administrator to manage the behavior of Acrobat Sign. For more information, see Manage Administrators.

The Adobe Admin Console is being improved to offer more control over the entitlement and authority of Acrobat Sign users.

  • Customers on the modern experience will see their offering cards (on the Overview page of the Admin Console) referring to Adobe Acrobat Sign Solutions - Enterprise or Adobe Acrobat Sign Solutions - Business
    • The bulk of this document indicates the options under the modern process
  • The legacy experience is indicated by the offering card referring to the service as Document Cloud for enterprise or Document Cloud for business
Document Cloud offer card

Getting Started

To configure and administer the Acrobat Sign features for your organization, a licensed user must be entitled to the administrator role in the Adobe Admin Console. There are several options:

  1. Log in to the Adobe Admin Console as one of these administrator roles:

    • System administrator
    • Product administrator (for Acrobat Sign)
    • Product Profile administrator (For the Acrobat Sign product profile)
  2. Navigate to the Acrobat Sign product page: Products > Document Cloud > Acrobat Sign > {Product Profile}

    Navigate to the Adobe Sign product page

  3. When the product profile page opens, click the Add User button

    Add User

  4. The Add users to this product profile page loads:

    • Type the email address or name of the user you want to enable
      • A list is displayed of the users in your account that match the string you type
      • If the email is unique within your account, an option to create a new user is provided
    • Chose the product role (authority level) for the user
    • Click Save
    Configure the user

  5. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.

    Successfully added user

 Once logged in, select Products > Acrobat Sign and select the correct product profile.


Admins do not have the option to select the product role for users that are inside a user group within a product profile.

To assign a product role to a user in a user group, the admin must insead re-add the user to the product profile that the user grouip is in.  This allows direct acces to the user's product role.

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Acrobat Sign product page: Products > Document Cloud > Acrobat Sign > {Product Profile}

    Navigate to the Adobe Sign product page

  3. When the product profile page opens:

    • Find the user you want to edit and click the drop-down in the Product Role column
    • Change the product role to the desired value
    Edit the user product role

  4. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.

    Successful edit of the user

If you have many users to add or edit, you can upload a CSV file to make all of the changes programmatically.

Full details on bulk CSV upload feature can be found here >

Add users by CSV


Acrobat Sign has an additional column that must be added to the CSV template to enable admin authority: Product Role

The possible values for the Product Role column are:

  • USER - A user of the system with no administrative authority
  • SIGN_ACCOUNT_ADMIN - An account-level admin that has the authority to configure the account, to include all group-level settings
  • SIGN_PRIVACY_ADMIN - An account-level admin with the additional authority to delete users/content form the system
CSV format


Currently, there are three authority roles available in the Admin Console:

  • User - A user of the system, with no administrative authority
  • Sign Account Admin - An account-level admin with the authority to edit all aspects of the Acrobat Sign application, including all groups
  • Sign Account and Privacy Admin - An Acrobat Sign account-level admin with the additional authority to delete users/content from the account.

Group-level admins must be privileged in the Acrobat Sign system.

More information on Acrobat Sign admin roles can be found here >

Revoke Acrobat Sign administrator rights

To remove admin authority for the Acrobat Sign service from a user:

  1. Log in to the Adobe Admin Console as an administrator

  2. Navigate to the Acrobat Sign product: Products > Document Cloud > Acrobat Sign > {Product Profile}

  3. Click the product profile name to open the page

    Navigate to the Adobe Sign product page

  4. Find the user you want to remove admin authority from

    • Click the dropdown field on the far right of the user record
    • Select User
    Edit the user

  5. A success message displays when the user rights have been updated in the Admin Console and the user in Acrobat Sign is updated with the new role authority.


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