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Managing Adobe Sign on the Admin Console

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

Quick help for users of Adobe Sign
Quickly sign documents, prepare and send a document for signature, get multiple parties to sign a document, manage and track documents sent for signature. Sign in to get started,. 
Read the Quick start guide.

Applicable Role: Administrator

This page provides information for Adobe Sign administrators who manage Adobe Sign users and licenses on Adobe’s enterprise platform, Adobe Admin Console.


Some Adobe Sign accounts instead manage Adobe Sign users and licenses within the Adobe Sign application itself. This alternate method of managing users and licenses is documented here.

Introduction to Adobe Sign on Admin Console

Admin Console versus Adobe Sign application

When managing an Adobe Sign account on the Admin Console, the Adobe Sign Admin can access two distinct administrative environments: 1) the Admin Console, and 2) the Adobe Sign application. The Adobe Sign administrator may have access to one or both of these administrative environments, depending on the choice of the organization. Each of these administrative environments provide different functions.

In the Admin Console, an administrator can manage users and user access to licenses across all Adobe products and services. See here for more information on Admin Console. For an Adobe Sign administrator, Admin Console functionality includes:

  • Create initial Adobe Sign administrator(s).
  • Give administrators and end users access to Adobe Sign.
  • Create / edit Product Profiles for Adobe Sign, including adding users to Product Profiles.
  • Create / edit Admin Console user groups (for assigning an Admin Console user group to a Adobe Sign Product Profile).
  • Setting up single-sign-on / SAML for end user access to Adobe Sign (if applicable).
  • ...and more.

In the Adobe Sign application, a Adobe Sign administrator can manage the features, functionality, and behavior of Adobe Sign. To be an administrator within the Adobe Sign application, a user must first be granted access to Adobe Sign in the Admin Console (see Step 1 of "Setting Up an Adobe Sign Account" below). See here and here for more information on admin functionality in Adobe Sign application. For a Adobe Sign administrator, functionality in the Adobe Sign application includes:

  • Create / edit Adobe Sign user groups (for customizing how Adobe Sign behaves for different user groups). See "Set up Adobe Sign user groups" below for more information.
  • Configure signature preferences
  • Upload custom logo 
  • Configure global settings
  • Configure security settings
  • ...and more

User versus Transaction licenses

Adobe Sign plans can be purchased as a Per-User or a Per-Transaction plan. The plan type determines how Adobe Sign appears in the Admin Console.

Licenses by user
Per-User License Plan

Licenses by transaction
Per-Transaction License Plan

VIP service
Per-Transaction license plan (VIP Admin Console)

In the Admin Console, an administrator can see information on the number of Users or Transactions associated with their Adobe Sign plan.

Setting up an Adobe Sign account

Below is an outline of the steps to set up an Adobe Sign account on the Admin Console. The first administrator is given access to the Admin Console where the Adobe Sign product appears. At this point, the administrator can follow these steps:

  1. Create Adobe Sign administrators

    System administrators in the Adobe Admin Console can provide their users access to the Adobe Sign product, and promote them to administrator status for configuring Adobe Sign features and customizing the behavior of the product.

    The detailed steps and options for creating Adobe Sign administrators are here.

  2. Set up the Adobe Sign account

    Before adding end users to the Adobe Sign account, an Adobe Sign administrator can configure the Adobe Sign account so that it is aligned with how the organization wants their end users to use the Adobe Sign application. This could include configuring Adobe Sign preferences or behaviors, configuring security settings, customizing emails sent by Adobe Sign, and more.

    An overview for the Adobe Sign administrator regarding how to set up the Adobe Sign account can be found here.

  3. Set up Adobe Sign user groups and Adobe Sign group admins

    Dividing your Adobe Sign users into functional groups is helpful if you have different signature requirements or different reporting structures which need to be observed. As noted above, Adobe Sign user groups are distinct from Admin Console user groups. Initially, when an end user or administrator is granted access to Adobe Sign in the Admin Console, that user is placed into Adobe Sign’s Default user group. However, a Adobe Sign administrator can move that user to any Adobe Sign user group. Additionally, a Adobe Sign user can be designated as a Adobe Sign group administrator to customize the functionality for that particular Adobe Sign user group.

    An overview of user groups can be found here.

    Adobe Sign Groups
    Adobe Sign User Groups

  4. Add Adobe Sign users

    Finally, a Adobe Sign administrator can add end users to the Adobe Sign account within the Admin Console. This works similarly to adding users to other Adobe products and services. See here for instructions on adding users.

    Users in the Admin Console
    Add Adobe Sign users in Admin Console

Using the Adobe Sign account

Now that your Adobe Sign account has been set up, end users are ready to start using the Adobe Sign application. See this page for user guides and tutorials on how to use the Adobe Sign application. There is also a video on how to send with Adobe Sign, as well as a list of frequent topics.

Additional considerations regarding Adobe Sign on Admin Console

Depending on how the Adobe Sign account is being used, these additional considerations regarding Adobe Sign on Admin Console may be relevant.

Setting up Adobe Sign partner integrations

Adobe Sign can be managed on Admin Console and can then be integrated within a number of partner applications. See here for a complete list of supported partner applications and detailed instructions on how to complete an integration.

When Adobe Sign is managed on the Admin Console, an end user must be given explicit access to the Adobe Sign account (via the Admin Console) before they can use Adobe Sign within a partner application. See Step 4 of "Setting up an Adobe Sign Account" above for instructions on how to add Adobe Sign users to the Adobe Sign account in Admin Console. Currently, Adobe Sign managed on Admin Console does not support auto-provisioning for users using Adobe Sign within a partner application.

Common Issues

The following are a list of issues which an administrator or end user may encounter when using Adobe Sign.

End user cannot log into Adobe Sign

Issue: After an end user is added to the Adobe Sign account within Admin Console, they are still unable to log in successfully to Adobe Sign.

Possible Cause: It is possible that the end user’s email address is already associated with another Adobe Sign account which is preventing them from accessing the new Adobe Sign account.

Resolution Options:

  • Resolution 1 – Use a different email address when adding the end user to the Adobe Sign account within Admin Console
  • Resolution 2 – Determine if the end user is receiving any prompts or instructions when logging into Adobe Sign. Adobe Sign can often prompt the end user to de-associate their email address with the prior Adobe Sign account so it can be re-associated with the new Adobe Sign account.
  • Resolution 3 – Contact Adobe Customer Care via the Admin Console “Support” tab. More information on contacting Support is here.
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