Manage products and profiles

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During the enterprise onboarding process, your organization purchases plans offering access to various Adobe products and services. The products can include Creative Cloud products such as Photoshop, Illustrator, and InDesign. The products can include Document Cloud products such as Acrobat and services such as Adobe Sign. The plans can also include Marketing Cloud products such as Adobe Analytics and Adobe Audience Manager.

You can fine-tune the usage of these plans within your organization through product profiles. Product profiles let you enable all or a subset of Adobe services available in a plan and customize settings associated with a given product and plan. You can then assign administrators, called Product Administrators, to the product profiles. These administrators add end users to the product profiles that they manage.

The Products page of the Admin Console provides the options to manage your products and product profiles.

Бележка:

Product profiles, however, are not available for Teams. As the System Administrator of a team, you can assign users directly to the products.

Best practices (Adobe Experience Cloud users only)

If you are administering Adobe Experience Cloud products on the Admin Console, note the following limits for best performance:

  • A maximum of 8,000 profiles in an organization.
  • A maximum of 4,000 Product Profiles assigned to a user. 
  • A maximum of 100,000 users delegated to a product.

Manage Products

As a Product Administrator, you are assigned administrative privileges to one or more products in your organization. You can assign users and groups to the products that you have been assigned. Optionally, you can then assign roles to these users. You can also create product profiles and assign Product Profile Administrators to the profiles that you create.

Add users and user groups to a product

  1. Log in to the Admin Console and navigate to Products.

    A list is displayed of all Adobe product plans for which you are an administrator.

  2. Select a product, and navigate to Users.

    Add user

  3. Click Add User.

  4. In the Add User screen, enter the name or email of the user and pick the user from the drop-down list that is displayed.

    If the user you are adding does not exist in your organization in the Admin Console, enter the user's email address. You are prompted to enter the user's details.

  5. Select a profile for the current product and click Save.

    If you are the System Administrator of a team, click Save.

The updated list of users displays, and the user receives a notification email.

Remove users and user groups from a product

  1. While managing a product in the Admin Console, navigate to Users.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Export product list

Applicable role: System Administrator

You can export the list of products purchased and assigned, and the procurement department in your organization can use this list.

The CSV file that you download contains the list of products in your organization:

  • Nickname: Of the Product Profile
  • Product: Of the product to which a profile belongs
  • License Quota: Number of users assigned to a profile. See Define and manage quotas.
  • Assigned: Users assigned to a profile
  • Admins: Administrators for a profile

  1. Sign in to the Admin Console.

  2. Navigate to the Products tab. Click Export to CSV in the Products section.

    Export product list

  3. Choose a folder location and click OK.

Create and manage product profiles

For a user to be entitled to use a product or a service, the user must be a part of a Product Profile. The Product Administrator assigns licenses to a Product Profile by associating it with a plan that you have purchased.

A user could belong to multiple product profiles, each conferring different licenses to the user. A user's final eligibility is the union of all licenses conferred by each Product Profile to that user.

Бележка:

The concept of product profiles marks a shift from how Adobe products and services were earlier managed using the Admin Console. System Administrators now add Product Administrators and define quotas (Named User Licensing only) for product profiles instead of users or user groups. Product Administrators are assigned the responsibility to add users to the product profiles that they manage.

As product profiles are not available for Teams, System administrators for Teams can assign users directly to products.

Внимание:

Product Profile management is not applicable to Adobe Experience Manager Mobile. Add or manage your users from the Experience Manager Mobile Portal.

Create a Product Profile

Applicable role: Product Administrator

As the Product Administrator, you can create product profiles and assign Product Profile Administrators to the profiles that you create.

Also, you can manage the product profiles for which you are the administrator, and provide users the access to the product. For Adobe products that support the concept of roles, you can assign roles to users, which provide users with role-based access to that product.

Бележка:

If you are creating product profiles for shared device licenses, see this article.

  1. While managing a product, navigate to Product Profiles and click New Profile.

    The Create a New Profile wizard displays.

  2. On the Details screen, enter a profile name, display name, description, and click Next.

    You can also choose to notify users, via email, when they are added or removed from this profile.

    If User Notifications is turned on: All end users receive an email when they are added to or removed from this Product Profile.

    If User Notifications is turned off: Adobe ID and Enterprise ID type users receive an email to set up their accounts.

  3. On the Quota screen, choose the target number of licenses allotted for this profile, and click Next.

    At any time, you can deploy additional licenses as you need throughout the year. They are priced at the same EA discount tier as your initial order, no matter how many extra licenses you deploy.

  4. On the Services screen, enable or disable individual services for the Product Profile.

    For more information, see Enable/disable services for a Product Profile.

    Services page

  5. Click Done to save the new profile.

You're taken back to the Product Profile list. The list now displays the profile you created.

Бележка:

Adobe Marketing Cloud offerings are organized into permission groups pertaining to Marketing Cloud solution-specific capabilities. While setting up product profiles for Marketing Cloud, instead of disabling access to services (step 6 in the above procedure), you select a solution-specific permission group that applies to the Product Profile you're creating.

Delete product profiles

  1. While on the product details page, select the check boxes to the left of the profile names and click Delete Profiles.

  2. In the confirmation dialog box, click Delete Profiles.

You're taken back to the Product Profile list.

Assign Product Profile administrative roles to other users

Applicable role: Product Administrator

Typically, Product Administrators assign Product Profile Administrators to a Product Profile. These Product Profile Administrators then add end users or groups to the Product Profile.

Product Administrators can add Product Profile Administrators after creating the profile.

  1. Select a Product Profile, and navigate to Admins.

  2. Click Add Admin.

  3. On the Add Admin screen, enter the name or email of the user and select the user from the drop-down list that displays.

    If the user you are adding does not exist in your organization in the Admin Console, enter the user's email address. You are prompted to enter the user's details.

  4. Click Save.

The administrator is given access to manage this profile and receives an email notifying about the new permissions.

Бележка:

  • Assigning an administrator to a Product Profile does not entitle that administrator to the corresponding product. To access the product, the administrator must add themselves as a user within the Product Profile as well.
  • Group notification settings have no effect on administrative email notifications. Every administrator receives an email notifying them of their role.

Unassign administrative roles from a Product Profile

  1. While working on a profile, click the check boxes to the left of the admins on the list. 

  2. Click Remove Admin.

    The Remove Admin dialog box appears.

  3. Click Remove Admin.

The updated list of Admins for the Product Profile displays.

Manage quotas for a profile

Applies to: Named User Licensing.

Applicable role: System Administrator, Product Administrator

Once you've created a few product profiles, you can use the Distribute Quota tool to define quotas to guide administrators regarding the number of users that can be assigned to those profiles. For example, if your organization has purchased a total of 1000 users for a product and you've created four product profiles, you can choose to quickly assign a quota of 250 users to each Product Profile. Alternatively, you can manually fine-tune the quota assigned to the product profiles.

If you have purchased Enterprise products in VIP:

  • The quota you allocate to single Product Profile cannot exceed the product quota.
  • The sum of all Product Profile quotas in a product cannot exceed the product quota.
    For example, say that the product quota is 10. Then, if the quota allocated to one Product Profile is 6 and another profile is 4, you cannot increase the quota in either of these profiles. Also, you cannot increase the quota of users to any another profile in the product. This is unless you reduce the quota for one of the profiles or if you increase the product quota.
  • You cannot reduce the quota allocated to a profile if all the licenses in that profile are already assigned to users. You must unassign license from users before you reduce the quota.

Внимание:

The Admin Console, currently does not enforce the above quota requirements for ETLA customers.

  1. While working on a Product Profile, click Settings in the upper left corner of the profile details page.

  2. Navigate to Quota.

    Manage quotas for a profile

  3. Enter the number of licenses allotted to the Product Profile, and click Save.

Manage users and groups of a Product Profile

Once a Product Administrator adds you as a Product Profile Administrator to a Product Profile, you receive an email notifying you that you can participate in the management of Adobe software.

  1. In the email notification, click Get Started.

  2. Log in to the Admin Console with your credentials. Review your Welcome screen and Overview page.

Now that you have the appropriate permissions, you can manage product profiles by adding and removing users and user groups.

Add users and user groups to a Product Profile

Applicable role: Product Profile Administrator

  1. Select a Product Profile, and navigate to Users.

  2. Click Add User.

  3. On the Add User screen, enter the name or email of the user or the name of the group and select the user from the drop-down list that displays.

    If the user you are adding does not exist in your organization in the Admin Console, enter the user's email address. You are prompted to enter the user's details.

  4. Click Save.

    Бележка:

    If one or more of the product profiles that you select are purchased under the VIP licensing program, and all the licenses have been consumed, the following message is displayed:

    Licenses consumed

    In this case, you can either purchase VIP licenses for the required products, or unassign licenses from other users.

The updated list of users displays, and the user receives a notification email.

Add multiple users to a Product Profile

Applicable role: Product Profile Administrator

You can use the Add users by CSV procedure to simultaneously add multiple users to a Product Profile.

Бележка:

This procedure adds existing users to product profiles. If you want to add users to your organization and to product profiles in one go, see Add multiple users.

  1. While creating or editing a Product Profile, navigate to the Users.

  2. Click  and choose Add Users by CSV.

  3. In the Add Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following data:

    • Identity Type (Enterprise only)
    • User name (Enterprise only)
    • Domain (Enterprise only)
    • Email (Enterprise and Teams)
    • First Name (Enterprise and Teams)
    • Last Name (Enterprise and Teams)

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit it such that it contains only rows for the users that you want to add to this profile.

  5. In the Add Users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload.

After the bulk operation is complete, you receive an email. You can also view a detailed report of the operation, on the Product Profile > Bulk operations Results.

For troubleshooting tips for bulk uploading to the Admin Console, see Troubleshoot bulk user upload.

Remove users and user groups from a Product Profile

  1. Select a Product Profile, and navigate to Users.

  2. Select the check boxes to the left of the user names and click Remove Users.

  3. In the confirmation dialog box, click Remove Users.

Remove multiple users from a Product Profile

Applicable role: Product Profile Administrator

You can use the Bulk remove users procedure to simultaneously remove multiple users from a Product Profile. For example, to move several users from one profile to another, you can remove them from one profile and then add them to the other.

  1. While creating or editing a Product Profile, navigate to Users.

  2. Click  and choose Unassign users by CSV.

  3. In the Unassign Users by CSV dialog box, you can download the Current User List or the CSV Standard Template, clicking Download CSV Template.

    The downloaded file contains the following fields:

    • Identity Type (Enterprise only)
    • User name (Enterprise only)
    • Domain (Enterprise only)
    • Email (Enterprise and Teams)
    • First Name (Enterprise and Teams)
    • Last Name (Enterprise and Teams)

    For a description of these fields, see CSV File format.

  4. Open the CSV file in Excel and edit it such that it contains only rows for the users that you want to remove from this profile.

  5. In the Unassign users by CSV dialog box, either drag-and-drop the file or click Select a File and select the file on your computer.

  6. Click Upload.

After the bulk operation is complete, you receive an email. You can also view a detailed report of the operation, on the Product Profile > Bulk operations results.

Export profile users

Applicable role: Product Profile Administrator

As the System administrator, you can download data for users for a profile. You can then use this file to Add multiple users to another Product Profile in your organization.

The CSV file that you download contains the data as defined in the CSV File format section above.

  1. While working on a Product Profile, navigate to Users.

  2. Click  and choose Export users list to CSV.

  3. Choose a folder location and click OK.

Bulk Operations Results

When you run a bulk operation such as adding or removing multiple users of a Product Profile, you receive an email. In addition, you can view the details of the bulk operation in the Bulk Operations Results page.

  1. While working on a Product Profile, navigate to Users and click  in the upper-right corner.

  2. In the drop-down list, choose Bulk Operation Results.

  3. To view the details for a batch process, click the operation name in the list.

  4. In the details page, click Download results to download a CSV file for a detailed report on the batch process.

Important: The Results page displays reports that are 90 days old or less. Reports that are more than 90 days old are automatically removed, without the interference of a System Admin.