Issue

When you try to log in to a Creative Cloud application after updating the CC Desktop application, you receive an "Unknown Server Error" message.

This page offers solutions to fix this error. Try the solutions in order; stop when you're able to log in without receiving an error message.

 

Solution 1: Update to the latest version of the Creative Cloud Desktop app.
Solution 2: Clean up cached user login information.
Solution 3: Reinstall the Creative Cloud Desktop app and clean up cached user log in information.

 

Unknown Server Error

Solutions

Solution 1: Update to the latest version of the Creative Cloud Desktop app.

The CC Desktop application version 1.0.0.183 and later include an update that resolves this issue for most users. In most cases, Creative Cloud downloads and installs the update automatically when you sign in. If you're unable to sign in from the Creative Cloud Desktop application, then do the following:

  1. Open a browser and navigate to https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html.
  2. Sign in with the Adobe ID associated with your Creative Cloud account.
  3. Download and install the latest version of the Creative Cloud Desktop application.
  4. Launch the Creative Cloud Desktop application and sign in.

Solution 2: Clean up cached user login information.

  1. Close the Creative Cloud Desktop application.
  2. Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
  3. Delete the opm.db file.
  4. Launch the Creative Cloud Desktop application.

Solution 3: Reinstall the Creative Cloud Destop application and clean up cached user login information.

  1. Uninstall the Creative Cloud Desktop application. 
    • Windows
    1. Open the Windows Control Panel > Programs And Features.
    2. Choose Adobe Creative Cloud and click Uninstall/Change.
    3. Follow the onscreen instructions.
    • Mac OS
    1. Open Finder and go to /Applications/Utilities/Adobe Installers.
    2. Double-click Adobe Creative Cloud to remove.
    3. Follow onscreen instructions.
  2. Repeat the steps from Solution 2 to clean up cached user login information.
  3. Repeat the steps from Solution 1 to reinstall the latest version of the Creative Cloud Desktop application.
  4. Launch the Creative Cloud Desktop application.

Additional information

If the OOBE folder is not visible in the specified location, change your system settings to allow hidden files and folders to be displayed.

Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7, 8
Access hidden user library files | Mac OS 10.7 and later 

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