When you try to install Adobe After Effects, Encore, Adobe Premiere Pro, Production Studio, or Production Premium, the installation fails. The system crashes or the following error message appears:
"Microsoft Visual C++ Runtime Error. This application has requested the Runtime to terminate it in an unusual way. Please contact the application support team for more information."
On some systems, you can turn off the DLA service from the Properties settings of the drive from which you are installing. To turn off the DLA service, do one of the following tasks:
Turn off DLA from the disc drive context menu:
Antivirus software, firewall software, anticrash software, or other applications and services that are typically loaded when Windows starts can interfere with installation. You can temporarily disable non-essential startup items and services by using the Windows System Configuration Utility.
To disable startup items and services:
Note: Restart Windows in Normal mode before launching Adobe After Effects, Encore, or Adobe Premiere Pro.
Create a different Local Administrator account on the system and run the installer from the new user.
This error occurs when you have DLA (Drive Letter Access) software installed on your computer.
Important: Defective or out-of-date third-party software components (for example, codecs, plug-ins, and drivers) cause many instances of problems that return strings containing "C++ Runtime Error." Be sure to update all third-party software if you receive such an error message. The solutions described in this document are only intended for the specific case in which DLA software causes the error.