If you have purchased your Teams membership directly from Adobe.com, use this document to learn about managing your licenses during your renewal window.

Renewal window

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As the system administrator, you can modify the number of licenses and products in your plan during this period which is called the renewal window.

When your renewal window opens, you receive an email with the details: renewing products, quantity, and renewal price. 

Your plans are renewed automatically on your renewal date - there is no action for you to take. Before your plans renew on your renewal date, you have a one month period to make adjustments to your license counts. You can view the details of your renewal and make changes in the Admin Console using the following procedures.

Poznámka:

If you have purchased on promotional pricing, you will be renewed at the current market price. Also, if the market price has been revised, the latest price is displayed.

View details for your renewing licenses

To review the details of your renewal, do the following:

  1. In the Admin Console, navigate to Account, and under Renewal, click View Details.

    Renewal window
  2. Review your order, and click OK.

    view_renewal_details

Add or remove products and licenses during renewal window

You can add or remove products and licenses any time during the renewal window. On your renewal date, the added products and licenses are charged to your saved payment method along with the existing plan.

Update renewal plan: Removing licenses

Any decrease in license counts takes effect on your renewal date. The changes are not immediate. As the system administrator, you can select whose assignment to remove.

For example, if you have ten licenses for Acrobat and all ten are assigned. And, you only need nine licenses for the next year, decrease the number of licenses to nine, and save the changes. Your current plan still has ten licenses and ten users assigned. However, you are prompted to unassign a user before your anniversary date.

  1. In the Admin Console, navigate to Account, and under Renewal, click View Details.

    view_renewals
  2. Click Update Renewal Plan.

    Update Renewal
  3. Review how update renewal works, and then click Next.

  4. Remove license count, and then click Next.

    remove_license_count2
  5. Review the changes and click Done.

    If you have reduced licenses, the Next Steps message displays.

    Next Steps

    And, the following notification appears when you navigate to the product page in the Admin Console.

    Decreasing the number of licenses

On your renewal date, your Creative Cloud All Apps license count decreases from ten to nine. If you do not unassign a user by the anniversary date, access is removed automatically from one user, as per the over-assignment policy.

Alternatively, you can select and remove a user after you update your renewal plan. This approach is preferred since you don’t have to return the Admin Console after renewal. The downside is the user is removed right away. You cannot select a user for future removal.

Update Renewal Plan: Adding licenses

Any increase in license counts or adding new products only takes effect on your renewal date. The changes are not immediate. If you need licenses right away, see Add products and licenses.

To update your renewal plan, do the following:

  1. In the Admin Console, navigate to Account, and under Renewal, click View Details.

  2. Click Update Renewal Plan.

  3. On the Update Renewal Plan screen, click Next.

    Update renewal plan
  4. Modify the products and number of licenses, and click Next.

    modify_the_productsandlicense
  5. Review your order, and click Done.

    review_your_order1

    Poznámka:

    You cannot cancel the entire account using this workflow. If you modify the renewal quantity for all products to zero, you are prompted to contact support.

Over-assignment

It is recommended that you remove users immediately after reducing the number of licenses. If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the assigned user count is greater than the renewed license count, the account is in a non-compliant state.

Poznámka:

Team admins are required to determine which user or users to unassign.

On your renewal date, Adobe starts the clock to unassign users automatically based on the compliance policy, which varies from company to company. The policy allows for a grace period between the renewal date and the date users are unassigned.

If you do not unassign any users, users are unassigned automatically based on tenure. Users with longer access are least likely to be unassigned; the user with the shortest tenure on the product is unassigned first.

Licencia na používanie tohto diela sa poskytuje v súlade s podmienkami licencie Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Na príspevky v sociálnych sieťach Twitter™ a Facebook sa nevzťahujú podmienky licencií Creative Commons.

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