Kivuto FAQ

About Kivuto

Kivuto Solutions Inc., previously known as e-academy Inc., is a software distribution company that specializes in hosted electronic software delivery. Through its web-based solutions, the company offers a platform for institutions to distribute software according to their licensing requirements. Kivuto has partnerships with many software publishers including Adobe, Microsoft, VMware, National Instruments, and others.

In the past, Kivuto software distribution services have been used by many Adobe education customers under the terms of their Adobe Enterprise Term License Agreement (ETLA) in support faculty & staff work-at-home (WAH) rights and student “Bring Your Own Device” (BYOD) licensing.

While no longer directly including Kivuto Services on Adobe ETLA agreements, Adobe has partnered with Kivuto to provide Adobe education customers a new service called “Kivuto Cloud” which can further help the management of user accounts in the Adobe Admin Console.

Common questions

Kivuto Cloud is a solution which provides a way for Adobe Education customers to better manage and automate the provisioning and de-provisioning of Adobe software licenses to users by bridging their identity-management and access-control systems with the Adobe Admin Console. This fee-based service from Kivuto is offered separately from licensing contracts with Adobe.

Since the transition from Adobe Creative Suite to Adobe Creative Cloud, from Adobe Acrobat Pro to Adobe Document Cloud, and across Adobe’s Experience Cloud, the Adobe Admin Console has become the central tool to manage users and access to all of Adobe’s cloud services. Kivuto Cloud gives schools extra capabilities to automate the provisioning and deprovisioning of licenses to users using enterprise and federated identity management and provides many more features such as global identity federation support (InCommon, EduGain, SWITCHaii, and so on), web portals for self-service, time-based license assignments, charge-back capabilities, user notification features, and much more.

With Kivuto Cloud, administrators can automate most of the user management tasks associated with the new named-user licensing model. Users can be automatically added to the Adobe Admin Console dashboard, provisioned with access to Adobe Creative Cloud and Adobe Document Cloud, and deprovisioned when access is no longer required. While some of these features are available directly via the Adobe Admin Console, Kivuto Cloud provides extra support capabilities not available from Adobe. 

Yes. The Kivuto Cloud service gives schools the ability to configure entitlement periods as needed. Students are automatically deprovisioned after their entitlement period expires.

Yes. If a student leaves your school, they will be automatically deprovisioned after a predetermined amount of time. Alternatively, you can still revoke licenses through the Adobe Admin Console.

Kivuto Cloud is currently available for the management of Creative Cloud and Document Cloud products only. However, Kivuto offers other services that can assist with the distribution of different Adobe products.

There is an annual fee associated with using Kivuto Cloud. The cost is based on the full-time equivalent (FTE) count of your Adobe ETLA work-at-home agreement.

Adobe education customers currently, use the Adobe Admin Console can take advantage of Kivuto Cloud third-party service to manage their licensing in more complex ways. Kivuto Cloud can reduce internal support requirements, add features currently not available via the Admin Console and further streamline software distribution through centralized administration. 

Yes. All schools with an Adobe ETLA can use Kivuto Cloud, regardless of whether they already work with Kivuto to distribute products by other vendors.

Kivuto Cloud bridges the Adobe Admin Console and your access control system using Single Sign-On (SSO) verification to give users (faculty, staff, students) access to Adobe Creative Cloud through a custom-branded self-service WebStore . Users are automatically provisioned in the Adobe Admin Console when they order access to Adobe Creative Cloud through a WebStore .  Users can be easily deprovisioned from the Adobe Admin Console with configurable terms based on activity within the cloud service.  

To learn more and sign up for the Kivuto Cloud service, contact Kivuto directly by email at or by phone at 1-855-526-3005 (toll-free phone number available in the United States and Canada only currently) 

With the transition from Adobe Creative Suite to Adobe Creative Cloud and Adobe Acrobat Pro to Adobe Document Cloud, Adobe now offers administrative tools (Adobe Admin Console for enterprise) for schools and universities to administer work-at-home rights licenses for faculty and staff and student BYOD licensing. However, customers needing extra, and more customized solutions and services may work directly with Kivuto in support of software licensing management.  

Existing Adobe ETLA customers can continue to use Kivuto services for the distribution of Adobe software and contact Kivuto directly after their next contract renewal.  

The Adobe Admin Console for enterprise allows institutions to assign product entitlements of Creative Cloud for enterprise or Document Cloud for the enterprise to individuals or groups of individuals on an as-needed basis. This can be achieved manually or via integration with LDAP and Active Directory services. Licenses can be assigned and unassigned during the license term (usually three years). For more complex requirements, customers may contact Kivuto directly for additional integration, charge-back features, time-based licensing assignments and much more.

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