Frequently asked questions | Google Federation

Google Sync does not currently support group syncing from the Google directory. During the setup process, a Google Admin Console administrator will identify the groups in the Google directory that contain users who should receive access to Adobe licensing. Users from these groups will be automatically synced to the Adobe Admin Console in a flat list, appearing as Federated ID accounts in the User tab in the Adobe Admin Console. Once the user accounts are created, the administrator can choose to group users into specific user groups to provide specific access to product licenses for a subset of users.

As an example, your education organization has 5,000 users, including 500 faculty or staff members, 2,000 grade 7 - 12 students, and 2,500 K- 6 grade students. All faculty or staff members and 7- 12 grade students will receive access to Adobe Express, a shared device license for access in the lab environment, and a take-home Creative Clouds All Apps license, while K-6 students only have access to Adobe Express and Shared Device License entitlements. The sync process would go as follows:

1. Set up Google Sync with production directory and domains.
2. Choose directory groups in Google directory that contain faculty or staff and all student users.
3. Run initial sync for 5,000 users to Adobe Admin Console (this takes about 2 hrs to complete).
4. In the Adobe Admin Console, create a user group named All Apps Creative Cloud.
5. Assign the All Apps CC user group to the All Apps CC product profile. This will automatically license any user of the All Apps CC user group with an All Apps CC license.
6. Use Edit Users by CSV option in the Users tab to download the current user list and curate which users should have access to the All Apps product license by adding them to the All Apps CC user group.
7. Upload CSV file in Admin Console; validate all chosen users are now assigned to the All Apps CC user group.

Any users synced to the Adobe Admin Console via Google Sync after the user group initial setup must be manually placed into the user group, either one by one or using the bulk method described in step 6 above, to gain access to the All Apps CC license.