Manage product requests

Overview

Product requests allow users in your organization to request access to Adobe products and services. Users can also request products and services that your organization has not yet purchased. System Administrators can then choose to approve or deny these requests. By default, product requests are enabled for all eligible organizations in the Admin Console. The feature can be disabled by a System Administrator at any time.

Currently, users can request access to Adobe apps and services from the following surfaces:

• Creative Cloud desktop app
• Creative Cloud on the web (desktop only)
• Adobe Stock
• Adobe Sign
• Adobe Express
• Adobe Firefly
• Developer Console
• Adobe Acrobat (AI Assistant only)

Adobe will continue to add more applications to this list.

For products that don't support in-app requests and are not available on the Creative Cloud desktop app or Creative Cloud on the web (like Adobe Sign and Adobe Analytics), you can use automatic assignment rules to generate a Product Access URL. Users can follow this URL to get immediate access to a specific product. Automatic assignment rules can also allow selected users to be granted immediate access to a product when they send a request. Learn more about the end-user request access experience.

Respond to requests

When a user requests an Adobe product or service, you receive an email notification to review the request. If necessary, you can change the frequency of these email notifications.

To save time and give users faster access to apps, you can set up automatic assignment rules.

Set frequency for product request notifications

As a System Administrator, you can choose how frequently you and other System Administrators want to receive product request email notifications. All System Administrators are notified about requests expiring within 30 days regardless of the frequency set.

Enable or disable product requests

By default, product requests are enabled for organizations that use Adobe storage for business.

If you disable product requests:

• Users won't be able to request Adobe products and services. You'll need to assign products to users manually.
  
• You won't receive any new requests. However, you can still review and respond to the ones previously received.

Frequently asked questions

Why are product requests automatically enabled for my organization?

Product requests are automatically enabled for all organizations that use Business profiles and storage. A System Administrator can choose to disable product requests at any time by selecting Edit Settings on the Product request page.

Can I choose which specific products are available for request with this feature enabled?

Product requests are enabled at an organizational level. Specific products can't be chosen to be displayed to users for product requests. If a specific product is required, administrators can create an automatic assignment rule and choose the users eligible to gain automated access to the identified product. 

From which applications can users request access?

Users can request access to various Adobe products through specific applications. The availability of this option depends on the configurations set by the organization’s administrators. Here's a complete list of applications where users will see an option to request access.

How is a user notified if a request is approved, denied, or pending?

Users receive an email notification when an administrator approves or denies their request. Separate notifications are sent at 30 days to confirm that the request is still pending and again at 60 days if the request has expired.

Will any pending requests be automatically denied if I disable the product requests for my organization?

Disabling the product requests does not automatically deny any pending requests in the queue. An administrator can choose to allow or deny pending requests or let the requests expire.

Why do products other than the one requested by the user appear as an option while approving a request?

Products available to fulfill a user’s request are based on which products an organization has purchased and whether one or more of those products can provide access to the license that the user needs. For example, if a user requests access to Photoshop but the organization only has Creative Cloud All Apps licenses, Creative Cloud All Apps will be presented to the administrator as an option to fulfill the request as it contains a license to Photoshop.

Why am I receiving requests for products that my organization has not purchased? 

Enabling product requests provides users of the organization to request access to any Adobe product listed in the Adobe app where the request is made regardless of whether the organization has purchased that product.

What if I don’t have any licenses available for a product to fulfill a user’s request? 

A System Administrator can choose to approve a user’s request with a different product license than the one originally requested based on what is available in their organization and the user’s business needs. System Administrators can also choose to purchase more licenses or new products to fulfill a request if not available in their current contract. 

How do I purchase more licenses or a new product to fulfill a user’s request?

A System Administrator can choose to purchase more licenses or new products to fulfill a request if not available in their current contract by choosing Buy More from either the Review product request page, Admin Console Overview page, or the Account page.

How long does a pending request remain in the queue for review? 

A pending request remains in the product request queue for a total of 60 days, after which it automatically expires and is removed from the queue if no action is taken by a System Administrator. A user can re-request the same product after the request has expired.

What if I want to automate request approval for certain products instead of manually reviewing them? 

You can create an automatic assignment rule to automatically grant access to specific products for users deemed eligible. 

Can I have automatic assignment rules and product requests enabled simultaneously? 

Automatic assignment rules for specific products can be set while product requests are also enabled for an organization. The auto-assignment rule takes precedence if a user qualifies for a rule.