Creative Cloud products launch in trial mode on non-English operating systems

Issue: Non-English Creative Cloud application launches in trial mode.

You purchased an Adobe Creative Cloud membership and, when you launch a Creative Cloud application in a non-English language, it opens in trial mode. This page provides a solution to this issue.

Solution

The Adobe Creative Cloud desktop app defaults to your operating system's language. You can adjust the language to English by completing the following steps:

  1. Open the Creative Cloud desktop app. (Select the   icon in your Windows taskbar or the macOS menu bar.)

  2. Select the Account icon in the upper right, and then select Preferences.

    Account icon on Creative Cloud desktop app

    Does your screen look different? See instructions for the earlier version of the Creative Cloud desktop app. 

  3. Select the Default install language as English (International) from the Apps tab and then select Done.

    Default install language option on Creative Cloud desktop app

Still having trouble?

If the solutions above are not working, try the steps in Purchased Creative Cloud apps appear as trial versions.

Additional information

This issue occurs if you purchased the English language-only membership, but the Adobe Creative Cloud desktop app is set to a different language.

When installed, Adobe Creative Cloud sets the language to the default for the operating system. If your default is German, then Adobe Creative Cloud sets the language for your Creative Cloud applications to German.

For details on how to check which Creative Cloud membership you have, go to the Adobe Store for your country. Select My Orders, Your Purchases, or Your Account.

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