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Fix printer-related Illustrator crash issues

Learn how to fix printer-related Illustrator crash issues.

Illustrator may crash because of printer issues:
  • Ensure that your printer is not running out of ink.
  • Ensure that there are no errors with the network printer queue.
  • Set up Adobe PDF as your default printer if your printer driver is faulty (Windows).

How to set up PDF as the default printer (Windows)

  1. Go to Start Settings Devices Printers & Scanners.

  2. Select Adobe PDF and then select Manage.

    If you can't find the PDF printer, choose any printer such as Microsoft XPS or Send it to OneNote.

    Select Adobe PDF and then set it as the default printer.
    Select Adobe PDF as your default printer.

  3. Select Set as default and ensure that Allow Windows to manage My default printer option is deselected.

No luck? Help us investigate

Simply share the crash report or crash log with us.


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