Share crash report with Adobe

  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. ToolsDefault keyboard shortcuts | Illustrator
      4. Customize keyboard shortcuts
      5. Artboards
      6. Customize the workspace
      7. Properties panel
      8. Tool galleries
      9. Set preferences
      10. Touch Workspace
      11. Microsoft Surface Dial support in Illustrator
      12. Recovery, undo, and automation
      13. Rotate view
      14. Rulers, grids, and guides
      15. Accessibility in Illustrator
      16. Safe Mode
      17. View artwork
      18. Use the Touch Bar with Illustrator
      19. Files and templates
      20. Synchronize settings using Adobe Creative Cloud
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Work with images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Upgrade cloud storage for Adobe Illustrator
      4. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Create 3D objects
      10. Symbolism tools and symbol sets
      11. Adjust path segments
      12. Design a flower in 5 easy steps
      13. Perspective drawing
      14. Symbols
      15. Draw pixel-aligned paths for web workflows
    2. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    3. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    4. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Duplicate objects
      8. Rotate and reflect objects
    5. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    6. Type
      1. Create text
      2. Fonts and typography
      3. Format type
      4. Import and export text
      5. Format paragraphs
      6. Special characters
      7. Create type on a path
      8. Character and paragraph styles
      9. Tabs
      10. Text and type
      11. Find missing fonts (Typekit workflow)
      12. Update text from Illustrator 10
      13. Arabic and Hebrew type
      14. Fonts | FAQ and troubleshooting tips
      15. Create 3D text effect
      16. Creative typography designs
      17. Scale and rotate type
      18. Line and character spacing
      19. Hyphenation and line breaks
      20. Text enhancements
      21. Spelling and language dictionaries
      22. Format Asian characters
      23. Composers for Asian scripts
      24. Create text designs with blend objects
      25. Create a text poster using Image Trace
    7. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Create a drop shadow
      4. Appearance attributes
      5. Create sketches and mosaics
      6. Drop shadows, glows, and feathering
      7. Summary of effects
    8. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Create animations
      5. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Import artwork files
      2. Import bitmap images
      3. Import artwork from Photoshop
      4. Place multiple files | Illustrator CC
      5. Unembed images
      6. Import Adobe PDF files
      7. Import EPS, DCS, and AutoCAD files
      8. Links information
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Export artwork
      2. Collect assets and export in batches
      3. Package files
      4. Create Adobe PDF files
      5. Extract CSS | Illustrator CC
      6. Adobe PDF options
      7. File information and metadata
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash on launch issues
    2. Recover files after crash
    3. File issues
    4. GPU device driver issues
    5. Wacom device issues
    6. DLL file issues
    7. Memory issues
    8. Preferences file issues
    9. Font issues
    10. Printer issues
    11. Share crash report with Adobe

In the unlikely event of Illustrator crashing, learn how to share the crash report and logs with Adobe to help resolve the issue.

Windows

Error report on Windows applies to Illustrator CC October 2017 (version 22.0) and later releases.

Issue

On rare occasions, right after Illustrator crashes, you may see an Error Report for Adobe Illustrator dialog.

Don't close the dialog. Perform these steps to capture the crash details:

Error report for Illustrator on Windows
Error report for Illustrator

  1. In the Error Report For Adobe Illustrator dialog, do the following:

    • In the Please tell us what led to the error field, type in the details of the workflow you followed that led to the crash.
    • Check Adobe may contact me for fixes and workarounds at, and enter your email address.
  2. Click Send report to submit the crash report to Adobe. 

  1. In Windows search, type msinfo32 and press Enter to open the System Information window.

  2. In the System Information window, choose File > Save

  3. Save the file on the desktop as Illustrator.nfo.

  4. If Illustrator crashes on opening a specific file, copy that file to the desktop.

  1. Create a .zip folder with the following files: 

    • Illustrator.nfo
    • Copy of the specific file that causes Illustrator to crash (if applicable)
  2. Send the .zip folder to sharewithai@adobe.com.

macOS

Error report on macOS applies to all Illustrator versions.

Issue

On rare occasions, you may see an Adobe Illustrator quit unexpectedly dialog after Illustrator crashes.

Don't close the dialog. Perform these steps to capture the crash details:

macOS warning on Illustrator crash
macOS warning on Illustrator crash

  1. Click Report in the Adobe Illustrator quit unexpectedly dialog.

  2. Copy the information displayed in the dialog.

    Copy the detailed information about the crash
    Copy the detailed information about the crash

  3. Launch TextEdit and paste the copied information.

  4. Save the text file on your desktop as Illustrator_crash_log.

  5. Close the Adobe quit unexpectedly dialog. The Error Report for Adobe Illustrator dialog appears onscreen.

    Error report for Illustrator on macOS
    Error report for Illustrator

  6. In the Error Report For Adobe Illustrator dialog, do the following:

    1. In the Please tell us what led to the error field, type in the details of the workflow you followed that led to the crash.
    2. Check Adobe may contact me for fixes and workarounds at, and enter your email address.
  7. Click Send report to submit the crash report to Adobe. 

 If the Error Report for Adobe Illustrator dialog doesn't appear, then ignore steps 6 and 7. Continue with the steps below.

  1. Choose Application > Utilities > Terminal.

  2. Type sudo sysdiagnose in the Terminal window.

  3. Enter your password and press Return.

  4. Again, press Return.

    After the process completes, the log files are saved in the temp folder and the folder location opens automatically.

  5. Copy sysdiagnose_...tar.gz from the temp folder to the desktop.

  6. If Illustrator crashes on opening a specific file, copy that file to the desktop.

  1. Create a .zip folder with the following files:

    • Illustrator_crash_log 
    • sysdiagnose_...tar.gz
    • Copy of the specific file that causes Illustrator to crash (if applicable)
  2. Send the .zip folder to sharewithai@adobe.com.

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