When you launch Adobe Illustrator, the necessary plug-ins, fonts, drivers, and other third-party elements that are required to function properly are loaded. In the past, when Illustrator encountered an error, for example – a damaged font or an incompatible plug-in, the application would crash and it was difficult to diagnose the cause of the problem.
Safe Mode is a new feature that:
- Assists you in diagnosing and troubleshooting the problem-area, thus providing you with a way to fix any issues.
- Determines the cause of a crash, prevents the particular file from loading with Illustrator, and provides a listing of the problem-causing elements when Illustrator restarts.
- Enables Illustrator to start despite encountering fatal, crash-inducing fonts, plug-ins, or more.
While running in Safe Mode, Illustrator functions normally, except that the disabled items will not be available for use within Illustrator. For example, if a font has been found to be damaged, Illustrator will no longer display that font as an available option to apply to text elements.
This procedure assumes, at Step 1, that Illustrator has been functioning normally until now.
(This step may repeat multiple times) Illustrator restarts. If an error is found, the cause of the error (font, driver, plug-in) is identified and disabled from obstructing Illustrator launch.
This step is repeated for each crash-inducing file that Illustrator finds. Do not interrupt diagnostic tests.
At any point in time, click the Safe Mode link in the App Bar to see the Safe Mode dialog. Or, you can click Help > Safe Mode, to use the Safe Mode dialog.